Ruth Michere Njogu
Mombasa,Kenya
Summary
Qualified Beauty Therapist with extensive knowledge of modern care techniques and products. Skillfully sells products and creates individualized, comprehensive plans for clients. Offering success in efficient administration and therapeutic care.
Overview
8
8
years of professional experience
Work History
Beauty Therapist
Paradise Bamboo Ocean spa
Mombasa, Kenya
01.2020 - 12.2024
- Performed skin analysis to determine client needs and advised on suitable treatments.
- Carried out procedures for hair removal using wax or laser technology.
- Managed reception area duties such as answering phone calls and dealing with queries from potential customers.
- Ensured that all health and safety regulations are followed during treatments.
- Followed strict hygiene protocols while performing treatments such as sterilizing equipment before use.
- Kept up-to-date with new techniques in the beauty industry by attending training courses.
- Organized appointments with clients and managed a busy schedule of bookings.
- Creating decorative nail art or custom designs.
- Manicure and pedicure services
Customer Care Service Representative
Sarova White sands Beach Resort
Mombasa, Kenya
07.2016 - 10.2019
- Collaborated with other departments within the organization in order to provide better service for clients.
- Maintained high satisfaction score by consistently resolving first-call issues.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
Education
Diploma - Diploma In Cosmetology And Beauty Care
East Africa Institute of Certified Studies
Mombasa01-2019
Computer Packages And Networking
Kenya Institute Of Computer Studies
Mombasa01-2014
Kenya Certificate of Secondary Education -
aru
Kang01.2013
Skills
- Skin analysis
- Hair removal techniques
- Appointment scheduling
- Sterilization procedures
- Health and safety compliance
- Attention to detail
- Reflexology
- Deep tissue massage
- Dye and tint application
References
REFEREES Please feel free to contact the under mentioned in regard to my competence, work ethic and performance. Lucy M. Njogu Front Office Manager Tel. 0720052525 Link world Insurance Brokers Ltd Managing Director 0722104697 .
Timeline
Beauty Therapist
Paradise Bamboo Ocean spa
01.2020 - 12.2024
Customer Care Service Representative
Sarova White sands Beach Resort
07.2016 - 10.2019
Diploma - Diploma In Cosmetology And Beauty Care
East Africa Institute of Certified Studies
Computer Packages And Networking
Kenya Institute Of Computer Studies
Kenya Certificate of Secondary Education -
aru
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