Ruth Karanja
Nairobi
Summary
A results oriented banker with valuable industry experience, passion and dedication for supporting new and existing clients and craft money solutions for their businesses. My commitment to excellence has enabled me gain considerable experience in various environments, within the Micro, SME & Corporate levels with special expertise in SME, having engaged in numerous initiatives and given opportunities to display my effectiveness, leadership and ability to produce exemplary results.
Overview
10
10
years of professional experience
Work History
Relationship Manager, Bancassurance -Medical
Equity Bank (Kenya) Limited (EBKL)
Nairobi
01.2011 - 01.2021
- Develop and implement new business strategy to drive growth and profitability within all branches for medical products
- Formulating and enforcing appropriate service level agreement with business partners
- Champion Insurance products training at the Branch to sensitize customers and staff on medical insurance products
- Manage a team of professionals within the department, providing guidance, coaching, and support to achieve individual and high-performance culture
- Identify, recommend, and implement new processes within the medical insurance products
- Formulate and review policy, procedure in the medical process to be followed by sales champions at branches
- Resolve client complaints and issues and craft ex-gratia letter depending on situation per claim analysis
- Plan and Building relevant departmental capacity to deliver on strategy by leading, guiding, directing, and evaluating the work of the team
- Manage and Identify and pursue opportunities in line with the African resilience and recovery plan to expand the organization's presence and reach within the medical corporate clients in existence and new entrants
- Cultivate and retain and maintain strong relationships with medical corporate schemes, intermediaries, and other key stakeholders
- Achieve the sales budget within the set timelines
- And work together with members of the Marketing team and come up with marketing initiatives to penetrate the medical space
- Collaborate and support the principal officer in formulating the structure of board documents and providing strategic recommendations for enhancing business growth and Bancassurance performance.
Asst. Relationship Manager, Bancassurance –Equity Centre Supreme branch
Equity Bank (Kenya) Limited (EBKL)
Nairobi
- During my tenure, I have successfully managed an insurance book of over Kes 40M in Gross written premiums yearly
- Consistence Growth of the insurance book by 50% all years
- Reviewing existing SME & Corporate Banking Policies and Procedures & Product Programs to ensure they are consistent with agreed insurance terms
- Analysis of financial reports for the purpose of appraising customer’s insurance worthiness for ipf and debt collection
- Compiling concise financial reports for insurance at branch level.
Education
Professional Development -
Kenya Bankers Association
AIIK-Diploma in Insurance -
Colleague of Insurance
Masters in Business Administration Strategic Management option -
University of Nairobi
Bachelor of Arts - Public Administration & Sociology
University of Nairobi
KCSE -
Kenya School of Secondary Education
Skills
- Communication
- Negotiation
- Interpersonal Skills
- Customer Service
- Decision-making
- Leadership
- Planning
- Strategy
- Innovation
- Flexibility
- Dynamic
- Medical Claims Processing
- Staff Supervision
- Training
- Corporate & Retail Banking Insurance Product Knowledge
- Branch Banking and Operations
- Customer Relationship Management
- Insurance Credit and Financial Analysis
- Insurance Debt Collection and Recovery
Hobbies and Interests
- Community Service
- Photography & Wildlife
- Poker
- Draft
- Bowling
Timeline
Relationship Manager, Bancassurance -Medical
Equity Bank (Kenya) Limited (EBKL)
01.2011 - 01.2021
Asst. Relationship Manager, Bancassurance –Equity Centre Supreme branch
Equity Bank (Kenya) Limited (EBKL)
Professional Development -
Kenya Bankers Association
AIIK-Diploma in Insurance -
Colleague of Insurance
Masters in Business Administration Strategic Management option -
University of Nairobi
Bachelor of Arts - Public Administration & Sociology
University of Nairobi
KCSE -
Kenya School of Secondary Education
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