Ruth Faith Barassah

My goal is to keep myself updated with new developments, be creative and industrious in all areas am charged with responsibility in order to improve daily. Work in harmony within the organization, whilst accepting responsibility and observant of both moral and professional etiquette with the aim of creating a synchronized working environment.

I aim to o learn all aspects of the organization, get the job done well and on time.

• Time Management: I introduced a diary system that automatically alerted me of every executive’s impending work schedules and appointments
• Budget Control: I reigned in the new office PABX, CCTVs and Alarm Systems set up project and reduced the cost of purchases by approximately Kes. 780,000/- through smart negotiations with suppliers whilst maintaining the value for money aspect, never compromising on quality.
• I managed to coordinate and organize all the company’s corporate and office events with low costs but never compromising on quality of services offered to maintain the company’s image
• I managed to decrease paper wastage by 20% by implementing a digital document storage and retrieval systems as well as the aspect of recycling paper for documents that are used mainly internally
• Increased office correspondence efficiency by 10% by creating letter formats to be used as a basis of correspondence for all types of situations as well as lead the CSRs (Customer Service Representatives) and DPCP (Document Processing Central Point) to transfer paper filing systems to electronic data
• Implemented the already set up organizational structure to avoid conflicts of interests in the office
• Stock Control: I streamlined the storage and issuance of inventory of office supplies process thereby reducing stock discrepancies by 40% and reduced costs by 15% through strategic vendor negotiations.
• I also introduced the paper counter on all printers which would give me a clear view on how much paper we use on a monthly basis thereby enabling me to project on purchases
• Trainings: I managed to develop and implement a comprehensive training program for current Receptionists resulting to improvement on response times by 20%, 30% reduction in onboarding and an increase in overall team productivity by 20%
• Time Management: I introduced a central point where all quotations were sent out to clients in order to save time for salesmen so they can be able to attend to many other clients both physically and on telephone
• I also maintained an average email response time of less than 2 hours, ensuring prompt communication with internal and external stakeholders
• Business language: I introduced specific business language to respond for receiving incoming calls, acknowledging an RFQ (Request For Quotation) on email as well as sending a quotation out thus creating a professional image for the company
• Budget Control: I managed to oversee coordination of 50+ corporate, office events and meetings with low costs but never compromising on quality of services offered to maintain the company’s image and ensuring on-time delivery and high level of attendee satisfaction.
• Hiring Process: I managed to collaborated with the HR team to streamline the hiring process, reducing time-to-hire by 10% and increasing the quality of candidates.
• Feedback Survey: I managed to develop and implement a customer feedback survey, resulting in 15% increase in customer satisfaction ratings and retention

• Head-girl in Primary School.
• Treasure of Christian Union in High School.
• Active member of Wildlife, Peer Guidance & Counselling, Debate and Law clubs respectively.