Ruth Akinyi Ngore

 Coordinated recruitment and onboarding activities, including interviews, candidate communication, and onboarding follow-up.
 Maintained accurate employee and client records while ensuring organized documentation and confidentiality.
 Served as a key point of contact for staff and clients, handling inquiries and resolving issues professionally.
 Supported staff coordination, performance tracking, and workflow management to improve team productivity.
 Streamlined administrative and communication processes to reduce delays and improve operational efficiency.

 Coordinated virtual meetings and cross-team schedules, achieving 100% on-time execution of client sessions.
 Managed high-volume email communication by organizing inboxes, prioritizing messages, and ensuring timely responses.
 Coordinated daily operations and task tracking to ensure deliverables were completed on time and aligned with deadlines.
 Maintained client accounts and handled sensitive information with professionalism and discretion.
 Provided responsive customer support through phone, email, and live chat while maintaining strong client relationships.

• Completed 4 weekly financial reports for the management and forecasts, ensuring seamless operation and significant value delivery for the profitability of the company.
• Effectively generated 5 month-end account reports, assisting the top management to be able to make short-term decisions as they work on the long-term goals on improving the company’s performance.
• Managed over 30 emails per day from customers and oversaw day to day accounts and administration activities that in the long run enhanced the scalability of the organization and reduced financial discrepancies.
• Designed and maintained financial models to identify and measure risks such as generating a weekly variance report that aided top management to investigate causes and make data-driven decisions to correct course or reinforce what’s working.

• Led the Accounts Receivable department, which managed to recover bad debts from over 7 inactive clients dating back to 2017 through the application of my soft and technical skills acquired throughout the years.
• Spearheaded the use of a Customer Relationship Management app called Synchroteam that aided in the fast dispatch of field jobs, simple and intuitive scheduling of technicians in the field and also know the location and routes of workplace and jobs in real-time mapping.
• Managed office inventory and stock to ensure timely ordering and low-level stock.
• Managed to reduce not only the AR days of the company to 30 days and below but also the trade debtor balance between 61-180 days by over 50% increasing the cashflow of the organization in the long run.

• Performed high-volume quality data entry inputting over 200+ entries a day and managed to configure over 200 mobile devices as per SOP that were used to conduct the 2019 Kenya national census.
• Employed data validation techniques such as range, uniqueness and consistency check to guarantee data entered is correct, unique and input in a logically consistent way in the database.
• Reduced errors in data entry by consistently reviewing inputted information and making necessary corrections therefore completing data entry tasks with accuracy and efficiency.
• Maintained an organized workspace with a focus on efficiency, promoting a positive work environment amongst colleagues.