RUTH AKINYI
Nairobi,30
Summary
To work in a challenging and dynamic environment that poses challenges and offer an opportunity and continue learning and career development to broaden my knowledge in management matters as well as achieve organization Goal.
I'm Honest, hardworking individual, who is results oriented and able to work well with others to achieve the set up Goals.
Overview
6
6
years of professional experience
14
14
years of post-secondary education
Work History
Call Agent
CALL CENTER INTERNATIONAL (CCI)
01.2023 - Current
- I was employed to work in the Company's call center as a collection officer where I managed a portfolio of over 200 clients on a daily basis, aiding teams post in branches country wide to collect disbursed funds from defaulted clients
- Within the call center I was able to sharpen my customer care skills as I had to constantly negotiate for payments, handle customer complains and provide appropriate solution to customers
- I was able to handle 200 calls in a day efficiently and effectively
Clerk
IEBC
01.2022 - 12.2022
- I managed to play a role in deliver a free and fair election
Business Development Officer
NGAO CREDIT KISUMU BRANCH
01.2022 - 12.2022
- I was employed as a Business Development Officer in charge of marketing, lead generation, on boarding of new customers, loan pre-qualification and disbursement, customer follow up and loan collection
- I managed to strike in all my KPI's efficiently and effectively
Enumerator
Kenya National Berau of Statistics
01.2019 - 12.2019
- I managed to play part through gathering high-quality data that reflects the true characteristics and perspectives of the population being studied
Education
Certificate - food and beverage
FRIENDS COLLEGE KAIMOSI
01.2021 - 04.2023
Kenya Certificate of Secondary Education - KCSE
UYAWUI HIGH SCHOOL
01.2017 - 04.2020
Kenya Certificate of Primary Education - KCPE
RHODES ACADEMY
01.2008 - 04.2016
Skills
Answering questions
Personal Information
- ID Number: 39972700
- Date of Birth: 11/28/00
- Gender: Female
- Nationality: Kenyans
Personalassessment
I'm Honest, hardworking individual, who is results oriented and able to work well with others to achieve the set up Goals.
Timeline
Call Agent
CALL CENTER INTERNATIONAL (CCI)
01.2023 - Current
Clerk
IEBC
01.2022 - 12.2022
Business Development Officer
NGAO CREDIT KISUMU BRANCH
01.2022 - 12.2022
Certificate - food and beverage
FRIENDS COLLEGE KAIMOSI
01.2021 - 04.2023
Enumerator
Kenya National Berau of Statistics
01.2019 - 12.2019
Kenya Certificate of Secondary Education - KCSE
UYAWUI HIGH SCHOOL
01.2017 - 04.2020
Kenya Certificate of Primary Education - KCPE
RHODES ACADEMY
01.2008 - 04.2016
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