Ruby Gichuru

Governance, Risk and Compliance (GRC) Certification

Cookie Consent Expert Certification

Privacy Professional Certification

Third-Party Risk Management Certification

Incident Management Expert Certification

Data Mapping Automation Certification

Environmental, Social Governance (ESG) Professional Certification

Privacy Rights Automation Expert Certification

PIA/DPIA Automation Expert Certification

Consent Management Certification

• Explained the road to Data Protection Compliance to clients and advised them on the best way to execute.
• Consulted on Data Protection matters
• Planned & Moderated Data Protection Webinars/Events to raise awareness.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Led projects and analyzed data to identify opportunities for improvement.
• Identified issues, analyzed information and provided solutions to problems.
• Learned
• Onboarded new temps by entering employee information into systems.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Improved operations through consistent hard work and dedication.
• Resolved problems, improved operations and provided exceptional service.
• Participated in team-building activities to enhance working relationships.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

• Scanned documents and saved in database to keep records of essential organizational information.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Produced monthly reports with advanced Excel spreadsheet functions.
• Compiled and verified accuracy and sorting information to prepare source data for computer entry.
• Searched, extracted and interpreted information to determine correct input procedure.
• Worked flexible hours, alternating between night shift and day shift on a weekly basis
• Evaluated source documents to locate needed information.
• Completed data entry tasks with accuracy and efficiency.
• Organized, sorted and checked input data against original documents.
• Coded and processed applications into required electronic formats.
• Added documents to file records and created new records to support filing needs.
• Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.

• Acquire new clients, organize meetings
• Participate in sales and marketing activities as required by the company
• Effectively communicate and problem solve with international clients
• Sell our solutions, products and services to reach our allocated sales target
• Participate and help close deals
• Completed daily outbound calls, up to 8 hours per day.
• Met existing customers to review current services and expand sales opportunities.
• Presented professional image consistent with company's brand values.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Built relationships with customers and community to promote long term business growth.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Worked independently with minimal supervision.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Stayed up-to-date on menu changes to help customers make food choices.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Provided assistance on compliance projects.
• Conducted research for upcoming cases for the firm.
• Organized legal filing system to maximize efficiency.
• Analyzed facts and case law to determine possible defenses for clients.
• Interpreted and relayed legal information in clear format for clients.
• Performed legal and general research, drafting memoranda and correspondence.
• Drafted, received and tracked due diligence checklists.
• Participated in and took notes during meetings.
• Took part in meetings both internal and at clients' locations.

• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to build rapport and loyalty.
• Processed product returns and assisted customers with other selections.
• Solved customer challenges by offering relevant products and services.
• Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
• Enhanced product presentation and promotional material displays, working alongside retail representatives.