Ruben Siocha
Nairobi
Summary
Dynamic Operations Team Manager at CCI Kenya with a proven track record in enhancing customer satisfaction and reducing costs through lean methodology. Skilled in training and mentoring, I led high-performing teams to achieve operational efficiency and deliver key projects on time, fostering a culture of collaboration and accountability.
Overview
3
3
years of professional experience
Work History
Operations Team Manager
CCI Kenya
04.2022 - Current
- Enhanced customer satisfaction through proactive issue resolution and consistent communication with stakeholders.
- Led a high-performing operations team, focusing on continuous improvement and employee development.
- Reduced operating costs by identifying areas of waste and implementing cost-saving measures.
- Championed a culture of collaboration, innovation, and accountability within the operations team.
- Managed key projects from inception to completion, delivering results on time and within budget constraints.
Auxiliary Operations Manager
CCI Kenya
09.2024 - 03.2025
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
Education
Bachelor Of Education Arts - Education
Kenyatta University
Nairobi 12.2023
Skills
- Operational efficiency
- Marketing coordination
- Training and mentoring
- Sales support
- Staff development
- Lean methodology
- Six sigma principles
- Planning and implementation
Timeline
Auxiliary Operations Manager
CCI Kenya
09.2024 - 03.2025
Operations Team Manager
CCI Kenya
04.2022 - Current
Bachelor Of Education Arts - Education
Kenyatta University
Similar Profiles
Michael Gatehi MbuguaMichael Gatehi Mbugua
OPERATIONS TEAM LEAD at CCI KENYAOPERATIONS TEAM LEAD at CCI KENYA
AUSTIN KADENGEAUSTIN KADENGE
Sales Representative Agent at CCI KENYASales Representative Agent at CCI KENYA
KEZIAH WANJIRU KARIUKIKEZIAH WANJIRU KARIUKI
CUSTOMER SERVICE REPRESENTATIVE at CCI KENYACUSTOMER SERVICE REPRESENTATIVE at CCI KENYA