ROY MWANGI MWANIKI
NAKURU
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. I have demonstrated hands-on experience in computer systems, software development, hardware maintenance and troubleshooting, which enable me utilize my high-level ICT skills to effectively fulfill the duties and responsibilities associated with the role.
Furthermore, I possess experience in collecting, cleaning and interpreting data sets. Knowledge in data wrangling, analytics, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans.
Overview
3
3
years of professional experience
Work History
Data Analyst/IT Field Support Technician
Freelance
NAKURU
08.2022 - Current
- Generate reports and obtained data to develop analytics on key performance and operational metrics.
- Work with internal teams to understand business needs and changing strategies.
- Collect, track and review data to evaluate business and market trends.
- Provide technical support for existing reports, dashboards or other tools.
- Identify and eliminate computer viruses and threats, implementing measures to protect against future data breaches.
IT System Assistant/Data Collector
SEO Hotel
NAIROBI
08.2021 - 06.2022
- Kept data secure and followed proper procedures for uploading and transmitting information.
- Monitored data inputs to manage and maintain accuracy.
- Assisted in data analyses and preparation of charts, graphs and reports.
- Collected and documented data to support research and information-gathering activities.
- Identified system data, hardware or software components to meet user needs.
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Collaborated with development teams to discuss, analyze or resolve usability issues.
IT Intern
National Hospital Insurance Fund(N.H.I.F)
NAKURU
09.2020 - 12.2020
- Assisted team and end-users with hardware and software configuration, setup and troubleshooting to maintain system functions
- Supported IT teams in maintaining company hardware and software systems.
- Developed knowledge of databases and applications to provide subject matter expertise.
- Provided excellent customer service by responding to phone, email and online requests, questions and complaints.
- Developed and provided user training for basic hardware and software use.
Education
Business Information Technology
ST PAUL'S UNIVERSITY
LIMURU,KENYA11.2021
Data Science
Moringa School
Nairobi,Kenya07.2021
Diploma Business Information Technology
ST PAUL'S UNIVERSITY
LIMURU,KENYA10.2016
Kenya Certificate Of Secondary Education
Mama Ngina Kenyatta High School
Rongai, Nakuru02.2014
Skills
- Database Programming and SQL
- Analytical Problem Solving
- Data compiling, Visualization and Presentations
- Business Development Support
- Data Management
- Hardware Diagnostics
- Network Security
- Technical Troubleshooting
- System Testing
- Software Management
Languages
English, Swahili
First Language
Timeline
Data Analyst/IT Field Support Technician
Freelance
08.2022 - Current
IT System Assistant/Data Collector
SEO Hotel
08.2021 - 06.2022
IT Intern
National Hospital Insurance Fund(N.H.I.F)
09.2020 - 12.2020
Business Information Technology
ST PAUL'S UNIVERSITY
Data Science
Moringa School
Diploma Business Information Technology
ST PAUL'S UNIVERSITY
Kenya Certificate Of Secondary Education
Mama Ngina Kenyatta High School
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