ROY NTUTU
STUDENT
NAIROBI,Kenya
Summary
Experienced Car Washer with keen eye for detail and for creating excellent environment of top-quality care and experience for customers. Professional, positive, and hardworking employee. Energetic and friendly Car Wash Attendant bringing 1-year record of exceptional customer service. Recognized for engaging customers, create positive experiences and increase repeat business and patron base. Knowledgeable in all facets of detailing services for vehicles' exterior and interior, chemical solutions' application and industry-best products.
Overview
9
9
years of professional experience
3
3
Languages
Work History
CAR WARSHER
MR.NJOROGE
04.2023 - 01.2024
- Streamlined the car washing process for improved efficiency and reduced wait times for customers.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Followed safety guidelines for cleaning vehicles and equipment.
- Increased repeat business by maintaining a high level of attention to detail and quality workmanship.
- Completed daily operational paperwork, order records and payment receipts for up-to-date documentation.
Network Marketer
CEO KOMATI KAMUTHE
09.2022 - 04.2023
- Built relationships with customers and community to promote long term business growth.
- Developed a strong personal brand for increased credibility and trust with potential clients, utilizing online platforms and face-to-face interactions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Attended monthly sales meetings and quarterly sales trainings.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
HOTEL WAITER
CATHERINE WANJIRU
08.2014 - 12.2021
- Prepared special services for guests such as honeymoon and other romantic packages.
- Developed strong rapport with customers, leading to increased repeat business and personal recommendations.
- Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
- Assessed meal preparation to check creation of special orders and cooking procedures.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Processed customer payments to accurately record transactions.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
BACHELORS - BACHELORS DEGREE MATHEMATICS AND COMPUTER SCIENCE
MULTIMEDIA UNIVERSITY OF KENYA
Nairobi, Nairobi Province, Kenya 04.2001 -
High School Diploma -
CARDINAL OTUNGA HIGH SCHOOL
Kisii, Kisii District, Kenya 04.2001 -
Skills
Damage Prevention
undefinedPHOTOGRAPHY
I DO PHOTOGRAPH SESSIONS AND VIDEO EDITTING.
I STARTED PHOTOGRAPHY IN 2018 BEFORE JOINING MY HIGH SCHOOL CAREER AND DO IT STILL UPTO DATE.
Quote
Before something great happens,everything falls apart.
Timeline
CAR WARSHER
MR.NJOROGE
04.2023 - 01.2024
Network Marketer
CEO KOMATI KAMUTHE
09.2022 - 04.2023
HOTEL WAITER
CATHERINE WANJIRU
08.2014 - 12.2021
BACHELORS - BACHELORS DEGREE MATHEMATICS AND COMPUTER SCIENCE
MULTIMEDIA UNIVERSITY OF KENYA
04.2001 -
High School Diploma -
CARDINAL OTUNGA HIGH SCHOOL
04.2001 -
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