- System Administration – Managing and maintaining enterprise systems and networks
- IT Certifications – Pursuing additional certifications like CompTIA A
- Cloud Computing – Exploring cloud-based solutions and how they integrate with business systems
- Cybersecurity – Interest in security measures, ethical hacking, and data protection
Roy M Murianki
Nairobi
Summary
Self-motivated ICT Software Support coordinator leveraging education in Information Technologies and strong technical acumen. Monitored facility network operations and minimized downtime by adjusting to changing user needs. High-level systems maintenance and collaborative skills enabled optimum outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Information & Communications Technology Assistant
Kenya Railways Corporation
04.2024 - Current
- Gathered and translated project requirements and collaboratively worked to define scope and milestones.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Installed, configured and maintained computer systems and network connections.
- Tested new software and hardware prior to deployment.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Generated reports to track performance and analyze trends.
- Helped streamline repair processes and update procedures for support action consistency.
- Created user accounts and assigned permissions.
- Trained business personnel in use of systems.
- Assessed business requirements to create focused solutions.
Volunteer Intern
Chuka Referral Hospital
08.2019 - Current
- Planned and implemented upgrades to system hardware and software
- Resolved issues and escalated problems with knowledgeable support and quality service
- Ensured high availability of infrastructure through enterprise-wide planning, testing, implementation and support
- Made recommendations regarding infrastructure overhauls
- Optimized system security and performance with proactive changes
- Prepared relevant SRM documents in conformance with Safety Management System (SMS) order
Intern
Huduma Center Tharaka Nithi
06.2017 - 09.2017
- Planned and implemented upgrades to system hardware and software
- Resolved issues and escalated problems with knowledgeable support and quality service
- Ensured high availability of infrastructure through enterprise-wide planning, testing, implementation and support
- Made recommendations regarding infrastructure overhauls
- Optimized system security and performance with proactive changes
- Prepared relevant SRM documents in conformance with Safety Management System (SMS) order
Education
AWS Cloud Essentials - AWS Cloud Essentials
Amazon Web Services
Online 04-2025
Bachelor’s Degree - Computer Science
Kenyatta University
07.2019
Certified Risk Information and services Management - undefined
Cybrary
07.2019
Certificate - Cloud Computing
IBM
09.2018
Certificate - Mobile Application Security Analyst
IBM
05.2016
Skills
- Database administration
- Structured Query Languages
- Cloud architectures and services
- Internet Security
- Hardware maintenance
- Information and Business systems
- User training
- Software installation
- Web design and programming
- Remote support
- System configuration
- Server management
- Network administration
- Business analysis
- Information security
- Remote user assistance
- DevOps principles
- IT service management
- IT Asset Management
Certification
Certified Risk Information and services Management (CRISM), Cybrary, Current
Interests
Timeline
Information & Communications Technology Assistant
Kenya Railways Corporation
04.2024 - Current
Volunteer Intern
Chuka Referral Hospital
08.2019 - Current
Intern
Huduma Center Tharaka Nithi
06.2017 - 09.2017
Bachelor’s Degree - Computer Science
Kenyatta University
Certified Risk Information and services Management - undefined
Cybrary
Certificate - Cloud Computing
IBM
Certificate - Mobile Application Security Analyst
IBM
AWS Cloud Essentials - AWS Cloud Essentials
Amazon Web Services
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