Enterprising, Conventional and Social
Rosemary Waithera
Office Manager
Nairobi
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Office Manager
Renaissance Capital (Kenya) Limited
Nairobi
01.2017 - 06.2023
- Updated reports, managed accounts, and generated reports for company database.
- Controlled finances to lower costs and keep business operating within budget.
- Improved safety procedures through DOHS to promote employee well-being and safety and protect company from potential liability.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Evaluated employee records leave, professional membership subscriptions and trainings and submitted evaluation reports.
- Coordinated special projects and managed schedules.
- Created, maintained and updated filing systems for paper and electronic documents.
- Petty Cash Handling and Management.
- Organizing Local and International Travel for Staff and Clients.
Receptionist
Contractor at Renaissance Capital (Kenya) Limited
Nairobi
05.2009 - 12.2016
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
- Routed incoming mail and messages to relevant personnel without delay.
- Helped office staff prepare reports and presentations for internal or client-related use.
Housekeeping Supervisor
Parapet Cleaning Services
Nairobi
05.2007 - 04.2009
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Placed orders for housekeeping supplies.
- Completed schedules, shift reports, and other business documentation.
- Addressed customer feedback and complaints to maximize satisfaction.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Trained and mentored new staff on cleaning and safety protocols.
Intern
Sarova Lion Hill Lodge
Nakuru
07.2005 - 04.2006
- Interacted with customers by phone, email, or in-person to provide information.
- Sorted and organized files, spreadsheets, and reports.
- Completed research, compiled data, updated spreadsheets, and produced timely reports
- Check in and check out of guests
- Maintaining guest account settlement and proper financial statements
- Making hotel reservations and bookings
- Laundry and Guest roomcleaning and supervision
- Preparing room status report for the front office
Education
Bachelor of Science - Hotel And Restaurant Management
United States International University
Nairobi 01.2002 - 08.2005
Skills
Administrative support
Interests
Travelling and Social Working community-based
When not busy at work home or work i love going for road trips, camping and hiking. I have taken a initiative to engage in community based projects near me.
Timeline
Office Manager
Renaissance Capital (Kenya) Limited
01.2017 - 06.2023
Receptionist
Contractor at Renaissance Capital (Kenya) Limited
05.2009 - 12.2016
Housekeeping Supervisor
Parapet Cleaning Services
05.2007 - 04.2009
Intern
Sarova Lion Hill Lodge
07.2005 - 04.2006
Bachelor of Science - Hotel And Restaurant Management
United States International University
01.2002 - 08.2005
Similar Profiles
REHEMA WAMBOI NDICHUREHEMA WAMBOI NDICHU
Cleaner at KENYACleaner at KENYA
Kelvin NdegwaKelvin Ndegwa
Retail Store Owner at KenyaRetail Store Owner at Kenya
CAROLINE NYAMBURACAROLINE NYAMBURA
Credit Administrator at Trillium Capital Kenya LimitedCredit Administrator at Trillium Capital Kenya Limited