Rosemary Thogori Kinyua
Secretary
Naivasha, Nakuru District
Summary
Driven Front Desk Agent highly skilled in managing telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Front Office Secretary
Our Lady of Lourdes Mwea Hospital
Current
- Ensure meetings are effectively organised and minuted
- Maintain effective records and administration
- Coordinating meeting schedules and maintaining office diary and appointments
- Collaborate with the operations manager in organizing events
- Handle customer queries
- Responsible for operation and maintenance of office machines such as printers, scanners etc
- Ensure confidentiality of office documents
- Manage overall front office area by ensuring cleanliness and organization
- Make purchase order and issuance of office supply
- Highlight your accomplishments, using numbers if possible.
Content writer
Uko News
02.2021 - 05.2021
- Wrote top-notch content for the website
- Revised and edited content before they were published
- Stayed current on upcoming news and ensured they appeared as top search in Google
- Generated ideas for new content
- Conducted thorough research on topics the website specialized in.
Supervisor
Nyamindi resort
07.2019 - 07.2019
- Managed all the resort's departments and equipment
- Supervised staff duties
- Invited guests/customers in a friendly manner
- Ensured all staff in the respective departments achieve set sales targets
- Generated daily sales report
- Improved greatly on my leadership skills and gradually bettered customer service which in turn generated more revenue.
Affiliate Marketing
Builderall
01.2018 - 01.2019
- Identifying additional revenue streams for the organization
- Initiating and coordinating revenue generating projects to their successful completion
- Preparing and following up on tender documents to generate income
- Identifying events that will make the company more visible and participating in them
- Making recommendations on improvement of already existing products
- Collecting and analyzing market intelligence to identify market gaps and come up with new products
- Built customer acquisition strategy that generated consistent monthly growth of at least 10%
- Improved sales funnel from awareness to conversion and doubled account activation rates.
Financial Consultant
Sanlam Kenya
03.2017 - 05.2017
- Looked for new markets and customers
- Ensured sales targets are met and reported to the sales manager
- Ensured satisfaction to both existing and new customers
- Contacted clients regularly with an aim of discovering any changes in their financial status
- Analyzed financial data received by clients to develop strategies for meeting clients' financial goals
- Interpreted financial documents for clients
- Improved turnaround time by 10% in query resolution and efficiency through innovative ways of handling queries, such as elimination of wasteful process steps and through automation and synchronization of data input mechanisms.
Education
Bachelor of Commerce - Marketing
Kenyatta University
01.2012 - 01.2016
Financial Consultancy - Sales
Generation Kenya
Nyeri, Nyeri District, Kenya 04.2001 -
Skills
Problem-solving
Proudof
Built customer acquisition strategy that generated consistent monthly growth of at least 10%. Describe what you did and the impact it had.
Passions
Travelling, Research and reading
Languages
English
Swahili
Timeline
Content writer
Uko News
02.2021 - 05.2021
Supervisor
Nyamindi resort
07.2019 - 07.2019
Affiliate Marketing
Builderall
01.2018 - 01.2019
Financial Consultant
Sanlam Kenya
03.2017 - 05.2017
Bachelor of Commerce - Marketing
Kenyatta University
01.2012 - 01.2016
Financial Consultancy - Sales
Generation Kenya
04.2001 -
Front Office Secretary
Our Lady of Lourdes Mwea Hospital
Current
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