Rosemary Nalukwago
Receptionist
Summary
Dynamic and customer-focused receptionist with proven expertise at Serena Hotel-Kampala. Skilled in effective communication and accurate data entry, I excel at resolving client issues and enhancing visitor experiences. Committed to maintaining a welcoming environment, I ensure seamless operations and foster positive relationships with guests and staff alike.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Receptionist
Serena Hotel-Kampala
08.2020 - Current
- Ensuring smooth check in and check outs for guests
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Receptionist
Speak Resort Munyonyo
08.2014 - 12.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Bachelor of Arts - Hospitality Administration And Management
Makerere University
Kampala, Uganda 04.2001 -
Skills
Customer service focus
Strong communication skills
Accurate data entry
Effective telephone communication
Document organization
Administrative coordination
Certification
Makerere University certificate
Timeline
Receptionist
Serena Hotel-Kampala
08.2020 - Current
Receptionist
Speak Resort Munyonyo
08.2014 - 12.2019
Bachelor of Arts - Hospitality Administration And Management
Makerere University
04.2001 -