Rosemary Mwangi
SEO Writer
Nairobi
Summary
Creative Copy Writer offering background in preparing well-structured drafts, editing posts and conducting keyword research. Collaborative team player possessing impeccable grammar and in-depth comprehension of Microsoft Word and Office.
Overview
17
17
years of professional experience
2
2
Languages
Work History
SEO Content Writer
Love to Link
1 2018 - Current
- Completed thorough research into assigned topics.
- Enhanced brand visibility with the development of high-quality, targeted content.
- Worked with teams of designers, editors and marketers to create content for client campaigns.
- Designed paid client ads for use on diverse social media platforms.
- Optimized website content and images to improve search engine rankings.
Customer Service Representative
KENCALL EPZ
05.2012 - 08.2014
- Conducted regular quality assurance checks on interactions with customers to ensure I met established guidelines and standards for service excellence.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
intern
Postal Corporation of Kenya
08.2007 - 11.2007
- Supported the PR department with basic bookkeeping, writing company journals, and editing essential photos
- Acquired hands-on training on how to tactfully solve high-pressure public relations conflicts.
Education
Marketing Management And Research
Kenya Institute of Management (KIM)
Nairobi 04.2001 -
DIPLOMA - MASS COMMUNICATION, Public Relations and Advertising
Kenya College of Communications Technology KCCT
Nairobi12.2009
Skills
Proofreading
Data Analytics
Adaptability and Flexibility
Microsoft Office
Technical writing
Write copy
Manage editing
Editing and proofreading
Accomplishments
Disciplined, and able to work from home without supervision but still able to deliver pure gold.
Timeline
Customer Service Representative
KENCALL EPZ
05.2012 - 08.2014
intern
Postal Corporation of Kenya
08.2007 - 11.2007
Marketing Management And Research
Kenya Institute of Management (KIM)
04.2001 -
SEO Content Writer
Love to Link
1 2018 - Current
DIPLOMA - MASS COMMUNICATION, Public Relations and Advertising
Kenya College of Communications Technology KCCT