ROSELYNE ONSERIO
Tatu City
Summary
Detail-oriented Rapporteur and Administrative Coordinator experienced in producing analytical workshop reports for international teams. Delivered comprehensive reports on schedule through effective coordination of materials and timelines, ensuring alignment with workshop objectives. Enhanced office efficiency by implementing organizational systems and managing communication across diverse stakeholders.
Overview
3
3
Languages
31
31
years of professional experience
Work History
Consultant Rapporteur and Workshop Documentation Lead
WEKE Global Consulting
Nairobi
01.2024 - Current
- Acted as session rapporteur for hybrid workshops and policy dialogues, capturing discussions, decisions, and recommendations with clear links to objectives, results, risks, and lessons.
- Delivered three workshop reports on schedule, including comprehensive annex packages and detailed action logs.
- Compile comprehensive reports including executive summary, methodology note, synthesized discussion, recommendations and fully cross-referenced annexes presentations, participant list, photo captions.
- Coordinated materials collection with organizers and presenters to ensure alignment with workshop objectives.
- Manage timelines for draft and final reports and incorporate comments using tracked changes while preserving document styles and numbering.
- Summarized significant project results, highlighting key insights and actionable recommendations.
- Introduced a minutes template that reduced compilation time by 30 percent and improved readability.
Administrative Assistant
International School of Zug & Luzern
01.2010 - 01.2026
- Acted as a liaison between the Principal's office and other departments within the school to facilitate seamless communication flows.
- Streamlined the Principal's daily schedule by effectively managing appointments, meetings, and travel arrangements.
- Maintained a high level of confidentiality while handling sensitive information related to students, faculty, and administrative matters.
- Enhanced office efficiency by managing schedules and organizing files, contributing to a structured and functional workspace.
- Improved document organization through thorough file maintenance and archiving outdated records for efficient retrieval.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices, facilitating easier access to important documents.
- Managed communication with parents, students, and staff, ensuring clarity and understanding. with parents, students, and staff in both English and German to ensure effective communication.
Hospitality Worker
Schulthess Klinik
Zurich
01.2023 - 01.2024
- Coordinated meal plans for patients to ensure dietary needs and preferences were met during hospital stays
- Served meals to patients and guests following Schulthess Klinik service standards
- Maintained safety and hygiene standards in work environment to promote patient well-being and comfort
- Cleaned patient rooms and public areas using clinic-approved hygiene methods to uphold health standards
- Restocked linens, supplies, and hospitality carts across Schulthess Klinik units
- Assisted with day-to-day operations, working efficiently and productively with team members.
- Demonstrated ability to work independently and as part of a team in diverse environments.
- Admission and discharge of patients through data collection (SANA-LOGIC)
Cabin Crew Member
Swiss International Airlines
01.2016 - 01.2023
- Followed company regulations to promote a safe environment for travelers and employees.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Handled challenging situations calmly and professionally, including unruly passengers and flight delays, ensuring safety and comfort.
- Enhanced passenger experience by proactively identifying and resolving potential issues, contributing to overall satisfaction.
- Streamlined communication among cabin crew during flights, ensuring quick and effective relay of important information.
- Provided assistance to passengers with boarding and special travel needs. with boarding, seating, and special travel needs.
- Delivered meal and beverage service in line with Swiss hospitality expectations.
- Followed company regulations to promote a safe environment for travelers and employees.
- Kept abreast of current industry trends and regulations through ongoing professional development and training, ensuring compliance with airline standards.
Cabin Crew Member
Emirates Airlines
Dubai
01.2005 - 01.2008
- Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Maintained knowledge of industry trends and regulations through continuous professional development, ensuring adherence to airline standards.
- Enforced Swiss International Air Lines' safety and service standards during flight operations.
- Provided guidance to passengers during the boarding process with boarding, seating, and special travel needs.
- Provided meal and beverage service aligned with Swiss hospitality standards, contributing to positive passenger experiences.
Administrative Assistant
Ndeda & Associates Advocates
01.2004 - 01.2005
- Maintained accurate record-keeping through diligent data entry and database management for vital company information, supporting informed decision-making.
- Supported human resources by updating employee files and submitting time-off requests in accordance with company policy, and enhancing HR efficiency.
- Coordinated scheduling of meetings across multiple calendars to ensure availability., appointments, and school events across busy campus calendars.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Updated employee files and submitted time-off requests following company policy.
- Provided comprehensive administrative support for international school leadership and faculty, facilitating smooth daily operations.
- Tracked and organized inventory of office supplies, ensuring timely replenishment for uninterrupted operations.
- Handled correspondence with parents, students, and staff in English and German to ensure clear communication.
Administrative Assistant
Ikorongo Transporters LTD
01.2003 - 01.2004
- Coordinated daily administrative support for international school leadership and faculty.
- Improved office efficiency by managing schedules, organizing files, and ensuring a tidy workspace for optimal workflow.
- Boosted customer satisfaction by delivering professional and courteous front desk support, creating a welcoming environment.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication within the office, ensuring timely dissemination of important information to all staff members.
- Provided daily administrative support for international school leadership and faculty, facilitating effective communication and operations.
- Facilitated communication by managing correspondence with parents, students, and staff in both English and German.
- Contributed to a positive work environment by fostering open communication among colleagues.
Volunteer
UNDESA
01.2003 - 01.2004
- Supported UN economic and social affairs research and policy document preparation.
- Reviewed final work, correcting punctuation, grammar, and translation errors to ensure accuracy.
- Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality.
- Enhanced readability of translated materials through advanced proofreading techniques and meticulous editing.
- Worked part-time in various roles, contributing to team efforts and gaining diverse experiences.
- (Part time)
- Drafted meeting notes, briefs, and correspondence, facilitating communication among department stakeholders.
Cabin Crew Member
Kenya Airways Airlines
01.2000 - 01.2003
- Ensured safety and comfort for customers onboard aircraft.
- Streamlined boarding processes by checking tickets, directing passengers to seats, and assisting with carry-on luggage storage, enhancing overall efficiency.
- Ensured safety and comfort for customers onboard aircraft.
- Managed passenger conflicts and medical emergencies during flights, ensuring resolution and passenger well-being.
- Attended workshops and training in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Enforced Swiss International Air Lines safety and service standards during flight operations.
- Attended workshops and training in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Sales and Marketing Representative
RedBull Energy Drink
01.1999 - 01.2000
- Boosted sales revenue by streamlining sales processes and implementing targeted marketing campaigns.
- Implemented creative marketing strategies within the department that increased brand awareness and boosted sales figures.
- Collaborated with marketing team to create targeted promotional materials, supporting successful sales campaigns.
- Executed promotional campaigns for Red Bull in retail and on-premises locations.
- Arranged point-of-sale displays and cooler placements in designated stores to attract customer attention.
- Organized and conducted product sampling events and demonstrations to engage consumers.
Nursing Assistant
Bentley Village
Naples
01.1996 - 01.1999
- Collaborated with an interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Facilitated patient admissions, appointments, transfers, and discharges to ensure smooth care transitions.
- Assisted Bentley Village residents with bathing, dressing, and grooming needs.
- Adjusted residents' positions to enhance comfort and improve skin care. to support comfort and skincare.
- Adapted quickly to changing patient needs, adjusting care plans accordingly to ensure optimal outcomes in diverse clinical scenarios.
- Monitored vital signs and communicated significant changes to nursing staff for timely interventions.
- Repositioned residents to enhance comfort and promote skin integrity.
Education
Diploma - Nursing
Lorenzo Walker College
Naples, USASkills
- Workshop facilitation
- Report writingAction item tracking
- Proven skills in Data analysis, Report preparation and Stakeholder support
- Data analysis
- Documentation synthesis
- Administrative coordination
- Data analysis
LANGUAGES
English ( Mother tongue), Swahili (Mother tongue), German ( Fluent), French ( Intermediate)
Languages
English, Swahili
First Language
German
Advanced
C1
French
Upper Intermediate
B2
Timeline
Consultant Rapporteur and Workshop Documentation Lead
WEKE Global Consulting
01.2024 - Current
Hospitality Worker
Schulthess Klinik
01.2023 - 01.2024
Cabin Crew Member
Swiss International Airlines
01.2016 - 01.2023
Administrative Assistant
International School of Zug & Luzern
01.2010 - 01.2026
Cabin Crew Member
Emirates Airlines
01.2005 - 01.2008
Administrative Assistant
Ndeda & Associates Advocates
01.2004 - 01.2005
Administrative Assistant
Ikorongo Transporters LTD
01.2003 - 01.2004
Volunteer
UNDESA
01.2003 - 01.2004
Cabin Crew Member
Kenya Airways Airlines
01.2000 - 01.2003
Sales and Marketing Representative
RedBull Energy Drink
01.1999 - 01.2000
Nursing Assistant
Bentley Village
01.1996 - 01.1999
Diploma - Nursing
Lorenzo Walker College