Data Science
Roselyne Ngeno
Customer Support Executive
CHEPKORIO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Customer Service Executive/Administrative assistant
EQUITY AFIA
4 2021 - Current
- Welcoming and attending to patients and visitors in person & on telephone
- Maintain record of hardware and software
- Schedule meetings and manage calendar
- Responsible for overall day to day management of office
- Booking and ensuring the meeting rooms are well organized
- Implement company policies in order to promote a healthy work environment
- Filing, record keeping and drafting of emails and letters
- Provide IT support and trainings where necessary
SALES REPRESENTATIVE
JANREC TECHNOLOGIES LIMITED
01.2019 - 03.2021
- Obtain customer requirements and needs of customers for commodity survey
- Data entry, verification and other information into the company system
- Ensuring security of documents and equipment’s
- Receiving cash and cheques from customers
- Preparing reports on cash balances
- Receiving and issuing receipts for all payments received from customers
BRAND AMBASSADOR
INTERACTIVE MARKETING COMMUNICATION LIMITED
11.2016 - 12.2018
- Raising brand awareness by promoting product hence increase in sales
- Recording concerns and feedback from customers and staff
- Collecting and analyzing sales data
- Seeking out information on competitors prices and marketing strategies
- Negotiating shelf spaces for product line visibility
- Managing records of existing key accounts
Internship: ICT Department
RIFT VALLEY BOTTLERS
05.2016 - 09.2016
- Maintaining Local Area Network components
- Writing and testing simple computer programs
- Repairing and maintaining ICT equipment’s
- Installing and configuring new computer systems
Untrained Teacher
TENDWET SECONDARY SCHOOL
01.2012 - 12.2012
- Assigning work, correcting and marking work carried out by students
- Enforcing rules and disciplinary action and prioritizing teaching methods
- Grading tests and conducting progress reports
- Recordkeeping student activities in accordance with laws and school policies
Education
Bachelor of Business Information and Management -
Kisii University
Kisii, Kenya 01.2013 - 01.2017
CPA Part 1 - Pass
01.2014 - 01.2015
KCSE - B (Stand)
Emitik Girls High School
01.2008 - 01.2011
Skills
Team training and development
Personal Information
- Date of Birth: 11/20/93
- Nationality: KENYAN
Certification
Data Science and Analytics
Interests
Data Analytics
Software
AnyDesk
Office 365
Intersoft
Slade360
MTIBA
Cooking
Trying new Recipes and different cuisines.
References
- Ms. Anita Kim Auma, Managing Director, Equity Afia Biashara Street and Moi Avenue, Anita.Auma@equityafia.co.ke, 0722302065
- Mr. Richard Mwangi, Facility administrator, Equity Afia Rongai, Richard.mwangi@equityafia.co.ke, 0724234389
- Mr. Wilfred Barchok, ICT Officer, Nuclear Power and Energy Agency, P. o. Box 877, Nairobi, 00100, wkbarchok@yahoo.com, 0722 633735
Timeline
Data Science and Analytics
11-2024
Customer Experience (CX) for Business Success
11-2024
Cybersecurity Awareness
11-2024
Effective Leadership
10-2024
SALES REPRESENTATIVE
JANREC TECHNOLOGIES LIMITED
01.2019 - 03.2021
BRAND AMBASSADOR
INTERACTIVE MARKETING COMMUNICATION LIMITED
11.2016 - 12.2018
Internship: ICT Department
RIFT VALLEY BOTTLERS
05.2016 - 09.2016
CPA Part 1 - Pass
01.2014 - 01.2015
Bachelor of Business Information and Management -
Kisii University
01.2013 - 01.2017
Untrained Teacher
TENDWET SECONDARY SCHOOL
01.2012 - 12.2012
KCSE - B (Stand)
Emitik Girls High School
01.2008 - 01.2011
Customer Service Executive/Administrative assistant
EQUITY AFIA
4 2021 - Current
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