ROSELYN EDITH PESA
Nairobi
Summary
A highly knowledgeable and results-oriented professional with over 16 years of progressive experience in diverse roles encompassing project management, business development, team leadership, and operational management within the financial and development sectors. Possesses a strong foundation in developing and implementing strategic plans, driving business growth, and fostering operational excellence. Proven ability to lead and motivate teams, manage complex processes, and contribute significantly to organizational effectiveness. Adept at stakeholder engagement, capacity building, and ensuring compliance with industry standards.
Determined team leader adept at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Project Officer
BABI Investments Ltd
05.2023 - Current
- Provided technical leadership in project design, implementation, and monitoring within the fisheries value chain.
- Coordinated with partners and beneficiaries to improve productivity, processing, and market access.
- Guided the implementation of value chain activities to enhance beneficiary performance.
- Offered technical guidance and capacity building to implementing partners and beneficiaries.
- Analyzed fish value chains to implement targeted activities focusing on women in fisheries.
- Developed identification criteria and facilitated networks for women producers, processors, and traders.
- Enabled access to fisheries innovation centers and provided technical and life skills training.
- Established linkages with government authorities for quality assurance.
- Engaged women fish producers in planning processes and conducted community outreach on nutrition.
- Organized women's saving groups and built the capacity of implementing partners in project execution, monitoring, and reporting.
- Led project planning and execution, ensuring alignment with organizational goals.
- Coordinated cross-functional teams to enhance communication and collaboration on project deliverables.
- Developed project timelines and budgets, optimizing resource allocation and management.
- Implemented risk management strategies, identifying potential challenges and mitigating impacts.
Unit Manager
Jubilee Life Insurance
03.2021 - 04.2023
- Successfully transformed a demotivated team into a high-performing, business-generating unit through support and effective leadership.
- Identified, planned, and acquired new business while effectively overseeing daily operational activities.
- Recruited, trained, and managed a team of insurance sales executives, fostering their professional growth.
- Actively participated in organizational marketing activities to enhance brand visibility and reach.
- Successfully prospected and built strong, lasting relationships with potential clients.
- Ensured strict compliance with company policies and maintained high performance standards within the team.
- Effectively marketed insurance services to both new and existing clients, consistently achieving monthly targets.
- Identified and capitalized on growth opportunities, establishing valuable new client relationships.
- Nurtured and maintained existing client relationships to safeguard and grow the business portfolio.
- Led cross-functional teams to implement strategic initiatives enhancing customer engagement.
- Developed and executed training programs improving agent performance and compliance with regulatory standards.
- Analyzed market trends to inform product development strategies, increasing competitive positioning.
- Coordinated performance evaluations, providing feedback to improve team effectiveness and employee growth.
Team Leader Clearing
Guaranty Trust Bank Kenya Ltd
03.2020 - 03.2021
- Maintained zero penalties from the clearing house through meticulous attention to detail and regulatory adherence.
- Efficiently processed customer inward and outward clearing cheque transactions with accuracy.
- Maintained up-to-date Standard Operating Procedures for the clearing unit.
- Ensured error-free proofs and reconciliations for all transactions within the unit.
- Managed the proper filing and archiving of all critical documentation.
- Reconciled Clearing Ledgers on a daily basis and promptly addressed all outstanding items within 24 hours.
- Facilitated staff development, performance appraisals, and leave planning.
- Proactively maintained and upgraded working equipment to optimize operational efficiency.
- Addressed all audit observations within established and demanding timelines.
- Led cross-functional teams to enhance customer service delivery and operational efficiency.
- Developed and implemented strategies to optimize branch performance and achieve sales targets.
- Mentored junior staff, fostering professional development and improving team productivity.
- Analyzed market trends to inform strategic decisions and support business growth initiatives.
Team Leader Liaison - Central Operations
Guaranty Trust Bank (K) Limited
03.2012 - 02.2020
- Efficiently received and authenticated instructions from various branches and business units.
- Skillfully prioritized and categorized diverse customer instructions to ensure timely and accurate processing.
- Proactively resolved irregularities in consultation with relevant unit managers, minimizing disruptions.
- Meticulously maintained comprehensive records and generated insightful daily, weekly, and monthly reports.
- Served as the primary point of contact for all central operations-related queries, providing effective support.
- Ensured the timely escalation of critical issues requiring senior management intervention.
- Strictly enforced Service Level Agreement (SLA) metrics and managed appropriate escalations to maintain service standards.
- Effectively supervised and trained staff in swift operational procedures and efficient funds transfers.
- Managed the accurate processing of various funds transfer transactions and standing orders.
- Diligently followed up on queries related to correspondent banking activities.
- Ensured the proper and timely processing of RTGS and TT remittances.
- Led team in achieving operational excellence through effective communication and collaboration.
- Streamlined processes to enhance customer service response times and efficiency.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Developed and implemented training programs to improve team skills and knowledge.
Education
Masters - Leadership and Governance
Kenyatta University
01.2024
Bachelor - Business Management and Leadership
Management University of Africa
01.2018
Kenya Certificate of Secondary Education - undefined
Parklands Arya Girls High School
01.1995
Skills
Communication
Certification
2012 - 2013: Diploma in Business Management, Kenya Institute of Management
References
- Evelyn Kemunto, Oiruria, Project Manager, koiruria@gmail.com, +254 722 826 545, BABI Investments Limited
- Janet, Ndolo, Head of Operations, Janet.ndolo@gtbank.com, +254 722 535 765, Guaranty Trust Bank K Ltd
Accomplishments
- Successfully transformed a demotivated insurance sales team into a highly productive unit.
- Achieved 100% daily participation and zero penalties at the clearing house.
- Consistently recognized for exceptional customer service, receiving awards and commendations.
- Received a special certificate for demonstrating commitment beyond the expected role, highlighting dedication to service excellence.
- Garnered numerous commendations directly from customers for providing outstanding service.
Timeline
Project Officer
BABI Investments Ltd
05.2023 - Current
Unit Manager
Jubilee Life Insurance
03.2021 - 04.2023
Team Leader Clearing
Guaranty Trust Bank Kenya Ltd
03.2020 - 03.2021
Team Leader Liaison - Central Operations
Guaranty Trust Bank (K) Limited
03.2012 - 02.2020
Bachelor - Business Management and Leadership
Management University of Africa
Kenya Certificate of Secondary Education - undefined
Parklands Arya Girls High School
Masters - Leadership and Governance
Kenyatta University