Rose Winnie
Nairobi
Summary
A well-organized individual, good at managing time, multiple tasks and ensuring project completion. Able to analyze data, and present it for decision-making. Efficient communication skills both oral and written with experience in customer service. Flexible and easily adaptable to new environments, teams and always ready to learn and to grow. Experienced in administration assistance, program management, customer service and data management.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
Work History
Freelance Content Writer
Individual Clients
4 2021 - Current
- Works as a remote content writer
- Creates original and creative content on diverse topics
- Engages in research and data management to address specific client needs and specifications
- Data entry/analysis, exploration and management.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Improved content quality by conducting thorough research and incorporating industry trends.
Administration Assistant
Education for All Children (EFAC)
03.2020 - 04.2021
- Worked as a students’ liaison for different projects
- Facilitated different mentorship programs such as: IBM mentoring, Open Capital mentoring and Girls For Girls-G4G Mentoring
- Assisted with planning and coordinating day-to-day and special program activities.
- Coordinated event logistics, including venue selection, catering arrangements, and attendee registration processes.
- Supported planning and coordination of programs and associated activities.
- Engaged high-school and campus students via online platforms like Google Classroom and Zoom
- Managed the organization’s LinkedIn page by posting jobs and guiding students in connecting their accounts to the organization's page. LinkedIn resource person for the students
- Moderated discussions on Mentorship (Personal and professional development) Webinars via Zoom
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Created weekly reports and work plans for the Country Director
- A peer mentor at the organization.
- Reduced administrative workload, managing calendar appointments and coordinating meeting logistics.
Enumerator
Ashoka East Africa
03.2020 - 08.2020
- Enumerator for the Changemaker Mapping Program in Kenya
- Interviewed more than 65 social entrepreneurs and Ashoka Fellows spread across East Africa through telephone, Skype and Zoom to collect data on what the change-makers were doing to address social problems in the society, their challenges and opportunities
- Updated and cleaned data on the FAS Research tool for the organization.
- Demonstrated excellent problem-solving skills while addressing respondent concerns or issues arising during the enumeration process.
- Collaborated with fellow enumerators for efficient coverage of assigned areas, ensuring timely completion of tasks.
- Double checked information on survey forms.
- Maintained confidentiality of respondent information by adhering to strict privacy protocols (GDPR) during data collection.
Accounts Assistant
Miss Kerre Fashions
04.2019 - 06.2019
- Assisted in the keeping of the company's cashbooks and facilitation of cash flow, monthly stock taking and selling off clothing items from the Vend systems
- Performed cross checks between purchased orders, invoices and services rendered keeping records of purchases, financial reporting, balancing and reconciliation of the company's accounts
- Handled and accounted for petty cash
- Marketed clothing items on online platforms and also served incoming customers in choosing, buying and packaging their items for personal or commercial use.
- Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
Customer Service Representative
The Mater Hospital
02.2015 - 04.2015
- Updated the Excel workbook for discharge checklists in the hospital
- Escalated client complaints to the Head of Department to ensure improvement in service delivery
- Analyzed and evaluated statistics of questionnaires submitted by clients on their view of the services offered at the hospital, which enabled the institution to design strategies on how to improve service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Treasure
Young Christian Students Society
01.2013 - 11.2014
- Coordinated the statistical analysis of funds contributed by over 300 students in terms of contribution, budgeting and expenditure
- Record keeping of the financial trends in the year for the society.
Education
Bachelor of Economics -
Kenyatta University
Nairobi, Kenya 01.2015 - 05.2019
Kenya Certificate of Secondary Education -
Starehe Girls Centre
Nairobi, Kenya 01.2011 - 05.2014
Skills
Proficient in computer applications – Ms Office suite ie Word/Excel/PowerPoint/Access and Publisher
Strong statistical analysis and presentation skills
Ability to perform statistical data analysis using Statistical Packages for Social Sciences (SPSS)
Creative and content writing
Autonomous and reliable individual capable of accomplishing tasks assigned on time
Good customer care skills with excellent interpersonal and communication skills
Training Coordination
Highly attuned to understanding and responding effectively to customers’/clients’ needs
A team player with strong leadership and team building skills
Proven ability to respond quickly, independently and appropriately to competing priorities under very tight deadlines thus meeting and exceeding customer expectations
Ability to network and establish effective working relationships with people at all levels
Teamwork and Collaboration
Trainingsandseminarsattended
- 2020-05-01, 2020-11-01, Girls for Girls Mentorship Program: Mentorship, Training program for future mentors that focuses on leadership, women empowerment, communication, negotiations and mentorship skills.
- 2019-01-01, 2019-02-01, Research, Data Management and Statistical Analysis using SPSS, KEYDEM CONSULTANTS, Gained skills on how to perform statistical analysis on data i.e. Descriptive statistics, Parametric and Non parametric tests, Regression and correlation analysis.
- 2018-07-01, 2018-09-01, Living Effectively Mentorship Program (LEMP), Completed a training on Personal, Spiritual, Professional, Networking, Financial, Physical, Love, Sex and Relationships and Leadership Development
- 2017-01-01, 2017-01-01, Barclays ready to work Program, Gained skills in goal setting, being assertive and self-driven, Emotional Intelligence, professionalism skills including CV writing and editing, Lessons on Savings and starting a business.
- 2016-04-01, 2016-04-01, Bridge to Employment Workshop, Education for All Children (EFAC), Had training on Communication, Critical thinking, Personal Branding, Problem solving, Emotional Intelligence and Entrepreneurship.
References
- Mary Kiguru, Country Director, Education for all Children, mkiguru@educationforallchildren.org, +254738333116
- Prof. Robert Gateru, Vice Chancellor, Riara University, rgateru@riarauniversity.ac.ke, +254703038301
- Benson Masero, Program Manager (Career and Business Development), Education for All Children, bmasero@educationforallchildren.org, +254720341037
- Arnold P. Otieno, Knowledge Management, Ashoka East Africa, aotieno@ashoka.org
- Joyce Maghema Karimi, Customer Service Manager, The Mater Hospital, jkarimi@materkenya.com, +254732160000
Timeline
Administration Assistant
Education for All Children (EFAC)
03.2020 - 04.2021
Enumerator
Ashoka East Africa
03.2020 - 08.2020
Accounts Assistant
Miss Kerre Fashions
04.2019 - 06.2019
Customer Service Representative
The Mater Hospital
02.2015 - 04.2015
Bachelor of Economics -
Kenyatta University
01.2015 - 05.2019
Treasure
Young Christian Students Society
01.2013 - 11.2014
Kenya Certificate of Secondary Education -
Starehe Girls Centre
01.2011 - 05.2014
Freelance Content Writer
Individual Clients
4 2021 - Current
Similar Profiles
Rafael ReyesRafael Reyes
3D Animator at Individual Clients3D Animator at Individual Clients
Graysen Van SiseGraysen Van Sise
Regular Babysitter at Individual ClientsRegular Babysitter at Individual Clients
Lilli RosenLilli Rosen
Babysitter at Individual ClientsBabysitter at Individual Clients