ROSE NYAMBURA NJOROGE
Nyahururu
Summary
Enthusiastic administrative professional adept at proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service, offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
Medical Administrative Assistant
U.S. PEACE CORPS
Kisumu
06.2022 - Current
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Contributed to successful project delivery by creating comprehensive meeting minutes and action item lists for prompt followup.
- Provided administrative support during internal and external audits, ensuring smooth operations and compliance with the required standards.
- Ensured prompt resolution of issues by liaising with appropriate internal departments or external partners when required.
- Assisted the Medical officers in tracking budget expenditures and identifying areas for cost optimization.
- Enhanced project efficiency by maintaining organized documentation and updating project schedules regularly.
- Streamlined communication between team members, resulting in smoother project execution and timely completion.
- Contributed to successful project outcomes by providing comprehensive administrative support to the team.
- Assisted Medical officers in achieving timely completion of projects through diligent monitoring and tracking of deadlines.
- Collaborated closely with cross-functional teams to ensure alignment on expectations regarding deliverables and milestones.
- Supported financial management efforts by assisting with budget tracking, expense reporting, and invoice processing for projects.
- Developed and implemented project plans and budgets to ensure successful execution.
Senior Assistant
THE AGA KHAN UNIVERSITY HOSPITAL
Nairobi
06.2013 - 04.2022
- Maintained strict confidentiality of sensitive information while managing complex filing systems for both physical documents and digital records.
- Oversaw daily operations within the department, delegating tasks efficiently and maintaining a positive work environment for all team members.
- Developed strong working relationships with internal departments and external partners, fostering seamless collaboration across teams.
- Assisted in budgetary planning and financial forecasting for the department, ensuring accurate allocation of resources and monitoring expenses closely.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Optimized workflow processes by implementing automation tools, significantly reducing manual labor requirements and improving project turnaround times.
- Increased customer satisfaction with timely responses to inquiries, thorough research, and effective problem-solving strategies.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
- Greeted guests in with friendliness and professionalism.
- Monitored and ordered supplies and materials to keep office well stocked.
- Developed and maintained filing systems to facilitate easy access to information.
- Created and distributed agendas for meetings and conference calls as part of meeting preparation.
- Completed daily logs for management review.
- Performed wide-ranging administrative, financial and service-related functions.
- Increased customer service success rates by quickly resolving issues.
Internship
Genetic Resources Research Institute
Nairobi
01.2021 - 03.2021
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Provided exceptional customer service during farmer''s market events, promoting repeat business from satisfied buyers.
- Actively participated in ongoing professional development programs to stay up-to-date on industry trends and technological advancements.
- Increased operational efficiency through meticulous record-keeping of inventory, expenses, and production data.
Education
Bachelor of Science - Agribusiness Management and Trade
KENYATTA UNIVERSITY
Kiambu01.2022
Diploma - Business Management
THE KENYA SCHOOL OF MONETARY STUDIES
Nairobi01.2009
Skills
- Strong Problem Solver and attentive to details
- Documentation and Recordkeeping
- Microsoft Outlook and Office
- Administrative Support
- Project Planning, Coordination and Organization
- Time Management and collaboration
- Project Support
- Reports writing and documentation
Timeline
Medical Administrative Assistant
U.S. PEACE CORPS
06.2022 - Current
Internship
Genetic Resources Research Institute
01.2021 - 03.2021
Senior Assistant
THE AGA KHAN UNIVERSITY HOSPITAL
06.2013 - 04.2022
Bachelor of Science - Agribusiness Management and Trade
KENYATTA UNIVERSITY
Diploma - Business Management
THE KENYA SCHOOL OF MONETARY STUDIES