Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Hi, I’m
Rose Njeri
Legal Secretary
Ruiru, Kiambu District
Summary
Overview
4
years of professional experience
3
Languages
Work History
Bboxx Capital Limited
Customer Service Representative
10.2023 - Current
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Improved resolution time with effective problem-solving for customer complaints.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Light For The World
Field Work
04.2022 - 12.2023
Job overview
- Reduced errors in data entry by creating user-friendly templates for enumerator use during field work.
- Optimized resource allocation for field work through effective scheduling and management of personnel assignments.
- Conducted field work to collect ground truth data, ensuring the highest level of accuracy in final map products.
- Increased efficiency in field work by utilizing specialized equipment and machinery for planting, cultivating, and harvesting crops.
- Managed field work for multiple projects, ensuring timely data collection and adherence to safety protocols.
Light For The World
Data Collector Enumerator
01.2022 - 12.2023
Job overview
- Successfully completed numerous surveys within given timeframes, demonstrating strong time management skills and attention to detail.
- Conducted fieldwork in diverse locations, adapting to varying conditions and environments while maintaining a consistent approach to data collection.
- Enhanced data accuracy by meticulously collecting and recording information for various research projects.
- Reduced errors through rigorous data validation techniques, ensuring the reliability of collected information.
- Effectively communicated findings from collected data through clear visualizations and concise written summaries for stakeholder review.
- Contributed valuable feedback regarding questionnaire content during pilot testing phases.
- Complied with ethical guidelines by maintaining confidentiality of respondent information at all times during the enumeration process.
- Maintained strong professional relationships with respondents during interviews, fostering trust and cooperation throughout the data collection process.
Education
Mount Kenya University Parklands Law CampusNairobi
from Law
12-2027
University Overview
Mount Kenya University Parklands Law CampusParklands,Nairobi,Kenya
from Diploma In Law
12-2023
University Overview
- Class Representative for my class in Diploma.
- Moot Court and got a certificate for Best Moot Orator
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Complaint resolution
Adaptability and flexibility
Data entry
Customer relations
Problem resolution
Complaint handling
Task prioritization
Good Vibes Only
Good Vibes Only
Where there is peace and good music and people who only want to have fun.
Ensuring that we do not mix work with pleasure chase the bag and then have fun later.
Timeline
Customer Service Representative
Bboxx Capital Limited
10.2023 - Current
Field Work
Light For The World
04.2022 - 12.2023
Data Collector Enumerator
Light For The World
01.2022 - 12.2023
Mount Kenya University Parklands Law Campus
from Law
Mount Kenya University Parklands Law Campus
from Diploma In Law