Summary
Overview
Work History
Education
Skills
Timeline
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Rose Ng'ang'a

Rose Ng'ang'a

Barista

Summary

Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.

Overview

1
1
year of professional experience
2
2
Languages

Work History

Receptionist

Tanda Agent Limited
09.2024 - 01.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Barista

Aristo Cafe
03.2024 - 08.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Listened carefully to customer request and created personalized , delicious beverages, which improved sales.
  • Managed time effectively to balance both front-of-house tasks and back-to-house responsibilities during busy periods.
  • Created wide variety of both hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Assisted inventory management to maintain adequate stock levels and reduce wastage.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Education

Certificate In Barista Skills & Coffee Roasting -

Baristapro Kenya
Westlands, Nairobi , Kenya
04.2001 -

Bachelor of Commerce - Accounting

Technical University of Kenya
Nairobi
04.2001 -

Skills

    Multitasking and organization

    Multitasking Abilities

    Time management abilities

    Problem-solving aptitude

    Opening and closing duties

    Espresso machine operation

    Latte art

    Cash handling

    Attention to detail

Timeline

Receptionist

Tanda Agent Limited
09.2024 - 01.2025

Barista

Aristo Cafe
03.2024 - 08.2024

Certificate In Barista Skills & Coffee Roasting -

Baristapro Kenya
04.2001 -

Bachelor of Commerce - Accounting

Technical University of Kenya
04.2001 -

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