Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mercy Wangari Wamaitha

Hospitality
Nairobi, Nairobi Province

Summary

Accomplished Housekeeping Supervisor at Hilton Nairobi with expertise in task assignment and problem-solving. Enhanced guest satisfaction by 20% through meticulous room inspections and efficient staff scheduling. Proven ability to resolve guest complaints, fostering trust and repeat visits. Skilled in cleaning practices and department coordination, ensuring a welcoming and pristine environment.

Overview

9
9
years of professional experience

Work History

Housekeeping Supervisor

Hilton Nairobi
01.2019 - 10.2023
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.

Housekeeping Room Attendant

Mara Enkorok Camp
03.2015 - 12.2018
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
  • Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
  • Increased repeat guest visits by providing welcoming and clean environment in all guest rooms.

Education

High School Diploma -

Kenya Institute of Business Management
Nairobi
04.2001 -

No Degree - House Keeping

Kenya Institute of Management
Nairobi, Nairobi Province, Kenya
04.2001 -

Skills

Cleaning practices

Task assignment

Staff scheduling

Department coordination

Cleaning and sanitation

Problem-solving aptitude

Timeline

Housekeeping Supervisor

Hilton Nairobi
01.2019 - 10.2023

Housekeeping Room Attendant

Mara Enkorok Camp
03.2015 - 12.2018

High School Diploma -

Kenya Institute of Business Management
04.2001 -

No Degree - House Keeping

Kenya Institute of Management
04.2001 -

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Mercy Wangari WamaithaHospitality