Mercy Wangari Wamaitha
Hospitality
Nairobi, Nairobi Province
Summary
Accomplished Housekeeping Supervisor at Hilton Nairobi with expertise in task assignment and problem-solving. Enhanced guest satisfaction by 20% through meticulous room inspections and efficient staff scheduling. Proven ability to resolve guest complaints, fostering trust and repeat visits. Skilled in cleaning practices and department coordination, ensuring a welcoming and pristine environment.
Overview
9
9
years of professional experience
Work History
Housekeeping Supervisor
Hilton Nairobi
01.2019 - 10.2023
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Housekeeping Room Attendant
Mara Enkorok Camp
03.2015 - 12.2018
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
- Increased repeat guest visits by providing welcoming and clean environment in all guest rooms.
Education
High School Diploma -
Kenya Institute of Business Management
Nairobi 04.2001 -
No Degree - House Keeping
Kenya Institute of Management
Nairobi, Nairobi Province, Kenya 04.2001 -
Skills
Cleaning practices
Task assignment
Staff scheduling
Department coordination
Cleaning and sanitation
Problem-solving aptitude
Timeline
Housekeeping Supervisor
Hilton Nairobi
01.2019 - 10.2023
Housekeeping Room Attendant
Mara Enkorok Camp
03.2015 - 12.2018
High School Diploma -
Kenya Institute of Business Management
04.2001 -
No Degree - House Keeping
Kenya Institute of Management
04.2001 -