Rose Muthoni
Nairobi, Nairobi Province
Summary
Dynamic Travel Consultant with a proven track record at Safariline Defender Tours, specializing in crafting personalized itineraries and securing competitive rates. Leveraging strong communication and problem-solving skills, I enhanced customer satisfaction by tailoring travel experiences and streamlining booking processes, resulting in increased efficiency and exceptional client relationships.
Overview
11
11
years of professional experience
Work History
Travel Consultant
Safariline Defender Tours
Nairobi, Nairobi Province, Kenya
03.2014 - Current
- Building itineraries from scratch and modifying them to fit client desire.
- Marketing the itineraries on the booking sites
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Streamlined booking processes for increased efficiency and reduced client wait times.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Mentored junior consultants on best practices in the industry while fostering a collaborative work environment.
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Followed up with customers to increase customer service with travel plans.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Provided exceptional customer service by proactively anticipating and resolving any travel issues or disruptions.
Contractor to SafariBookings.
Safaribooking
Netherlands
04.2022 - 02.2023
- Collaborated with cross-functional teams to ensure seamless project execution and delivery.
- Reduced client complaints by implementing a more effective customer service strategy.
- Trained new team members to apply best coding best practices and proper use of development tools.
Education
Higher Diploma - Marketing Management
Management University of Africa
Nairobi03-2023
Skills
- Positive attitude
- Marketing and promotion
- Organizational skills
- Excellent communication
- Attention to detail
- Decision-making
- Self motivation
- Critical thinking
- Problem-solving aptitude
Timeline
Contractor to SafariBookings.
Safaribooking
04.2022 - 02.2023
Travel Consultant
Safariline Defender Tours
03.2014 - Current
Higher Diploma - Marketing Management
Management University of Africa