Rose Mamui
Nairobi,Kenya
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Waitress.
Hamptons Cafe
Dubai, United Arab Emirates
03.2019 - 03.2021
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Waitress.
Mythos Kouzina And Grill
Dubai, United Arab Emirates
03.2017 - 03.2019
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Receptionist
Blue Berry Hotel
Nairobi , Kenya
01.2016 - 12.2016
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
Certificate - Food And Beverage And Guest Relations
Paragon Hospitality Management
Nairobi 03.2011 - 12.2011
Certificate - Kenya Certificate of Secondary Education
Kikuyu Day Secondary School
Nairobi 01.2006 - 11.2010
Skills
Order Management
undefinedTimeline
Waitress.
Hamptons Cafe
03.2019 - 03.2021
Waitress.
Mythos Kouzina And Grill
03.2017 - 03.2019
Receptionist
Blue Berry Hotel
01.2016 - 12.2016
Certificate - Food And Beverage And Guest Relations
Paragon Hospitality Management
03.2011 - 12.2011
Certificate - Kenya Certificate of Secondary Education
Kikuyu Day Secondary School
01.2006 - 11.2010
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