Rose Kariuki
Communications And IT Specialist
NAIROBI
Summary
Media and Communications Expert:
Dynamic leader with a proven track record at Kingdom Precast Solutions, adept in IT problem-solving and business process improvement. Spearheaded ERP implementation, enhancing system efficiency. Excelled in building strong customer and stakeholder relationships, achieving high client retention. Skilled in IT asset management and mentoring, ensuring project success and operational excellence.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
15
15
years of professional experience
Work History
Information Systems Manager
Kingdom Precast Solutions
09.2023 - Current
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Ensured optimal server uptime, monitoring system health and performing routine maintenance.
- Configured and tested Windows Server operating systems with roles features.
- spearheaded ERP implementation and Training.
- Led development of internal education curricula for new employees, designing instructional programs to rapidly onboard information systems users.
ACCOUNTS MANAGER
ROYAL MEDIA SERVICES
09.2019 - 07.2023
- Established strong customer relations through Media buying on Radio and Tv.
- Managed a diverse portfolio of accounts, demonstrating adaptability across various industries and client needs.
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- developing Media plans and schedules and budgets for various clients.
Account Manager
Mediamax Network Limited
03.2014 - 09.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Systems Project Leader
Impax Business Solutions _National Oil Corporation
04.2010 - 11.2013
- Proactively identified potential roadblocks during the planning phase; implemented risk mitigation strategies that safeguarded the Fuel Card system project success.
- Managed budgets and resources judiciously, ensuring maximum efficiency without compromising the quality or timeliness of project deliverables.
- Mentored junior team members in technical expertise and best practices for successful project outcomes.
- Established strong relationships with key stakeholders across departments; facilitated open dialogue that fostered trust while resolving any conflicts or concerns swiftly.
Education
Master of Science - Information And Communication Technology
STRATHMORE UNIVERSITY
Nairobi, Nairobi Province, Kenya 04.2001 -
Bachelor of Science - Information And Communication Technology
JOMO KENYATTA UNIVERSITY
Juja, Kiambu District, Kenya 04.2001 -
Skills
IT problem-solving
Timeline
Information Systems Manager
Kingdom Precast Solutions
09.2023 - Current
ACCOUNTS MANAGER
ROYAL MEDIA SERVICES
09.2019 - 07.2023
Account Manager
Mediamax Network Limited
03.2014 - 09.2019
Systems Project Leader
Impax Business Solutions _National Oil Corporation
04.2010 - 11.2013
Master of Science - Information And Communication Technology
STRATHMORE UNIVERSITY
04.2001 -
Bachelor of Science - Information And Communication Technology
JOMO KENYATTA UNIVERSITY
04.2001 -
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