Rosalind Njeri Mugo
Office Administration And IT Support
Ngong, Kajiado District,10
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
19
19
years of post-secondary education
2
2
Languages
Work History
Ecoconcrete Limited
01.2024 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Established administrative work procedures to track staff's daily tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Somers Engineering Limited
04.2022 - 02.2023
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Established administrative work procedures to track staff's daily tasks.
Ann Travel Agency
11.2021 - 03.2022
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Entered data into system and updated customer contacts with information to keep records current.
Industrial Attachment
The Boma Nairobi
02.2021 - 04.2021
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Patched software and installed new versions to eliminate security problems and protect data.
Salesperson
Queens Beauty Shop
07.2020 - 10.2020
- Developed relationships with clients for increased loyalty and repeat business.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Expanded customer base through targeted prospecting and networking efforts.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
Industrial Attachment
The Boma Nairobi
08.2019 - 11.2019
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Configured and tested new software and hardware.
Education
Diploma - Information Communication Technology
Kiambu Institute of Science And Technology
Kiambu, Kiambu District, Kenya 05.2018 - 11.2021
International Computer Driving License Certificate - Computer
Institute of Advanced Technology
Nairobi 04.2018 - 03.2018
High School Diploma -
Loreto Kiambu Girls High School
Kiambu 05.2014 - 11.2017
No Degree - Primary School
Kenvic Primary School
Kajiado 04.2001 - 01.2013
Skills
Computer hardware and associated peripherals
Troubleshooting
Repair and maintenance
Computer systems integration
Data recovery
User support
Technical troubleshooting
Database entry
Customer engagement
Word processing
Spreadsheet development
File management
Interests And Personal Attributes
- Keen interest in matters of data input and computer operations
- Interest in voluntary community service for personal and social development
- Ability to work with people from diverse backgrounds, innovative and can work under minimum supervision
- Interest in baking
Key Professional Skills
- Computer hardware and associated peripherals
- Troubleshooting, repair and maintenance
- Computer systems integration
- Computer network deployment and maintenance
- Data storage and security
- Software installation and maintenance
Personal Information
- Date of Birth: 02/11/00
- Nationality: Kenyan
- Marital Status: Single
- Religion: Christian
Academic And Professional Qualifications
- Kiambu Institute of Science and Technology, Diploma in Information Communication Technology, 09/01/18, 11/30/21
- Institute of Advanced Technology, International Computer Driving License, 01/01/18, 03/31/18
- Loreto Kiambu Girls High School, Kenya Certificate of Secondary Education, 02/01/14, 11/30/17
- Kenvic Primary School, Kenya Certificate of Primary Education, 01/01/03, 12/31/13
Timeline
Ecoconcrete Limited
01.2024 - Current
Somers Engineering Limited
04.2022 - 02.2023
Ann Travel Agency
11.2021 - 03.2022
Industrial Attachment
The Boma Nairobi
02.2021 - 04.2021
Salesperson
Queens Beauty Shop
07.2020 - 10.2020
Industrial Attachment
The Boma Nairobi
08.2019 - 11.2019
Diploma - Information Communication Technology
Kiambu Institute of Science And Technology
05.2018 - 11.2021
International Computer Driving License Certificate - Computer
Institute of Advanced Technology
04.2018 - 03.2018
High School Diploma -
Loreto Kiambu Girls High School
05.2014 - 11.2017
No Degree - Primary School
Kenvic Primary School
04.2001 - 01.2013