ROSALIA RAPHAEL
Nairobi
Summary
To work hard closely with other staffs for the growth of the industry. To use my knowledge and skills for the development of the industry. To work to my best either under supervision and to ensure a positive change in the industry. Endeavour to achieve quality and excellent in-service delivery.
Overview
9
9
years of professional experience
Work History
RECEPTIONIST AND MPESA ATTENDANT
THE EXCELLENT FITNESS CENTER
01.2018
- Welcoming clients
- Collecting payments from gym clients
- Assisting gym clients to login and logout
- Offering mpesa services
- Prospecting and contacting potential cards.
Customer care representative
AZURI TECHNOLOGIES
01.2018 - 01.2021
Customer Care Representative
HORIZON CONTACT CENTRES
01.2016 - 01.2017
- Receiving incoming calls
- Assisting clients on various issues concerning our products
- Educating customers on our products and services.
Sales and Marketing
UNILEVER
01.2014 - 01.2015
- Merchandising
shelf stocker
UCHUMI SUPERMARKET
01.2012 - 01.2014
- Stocking shelves and ensuring items are well displayed
- Checking on expiry of items
- Making orders.
Education
WORD OF FAITH BIBLE SCHOOL
01.2017
ROHK COMPUTER COLLEGE
01.2013
Sengani Secondary high School
01.2009
Skills
- Communication skills
- Attentive listening
- Patience
- Ability to offer assistance
- Data collection skills
- Customer care skill
- Debt collection skills
- Planning and organization skills
- Excellent customer care skill
References
- Raphael Nduya, 0723 646 047, Supervisor Uchumi Supermarket
- Mrs. Miriam Wambua, 07223814703, manager excellent fitness center
- Penny, 0714540369, Azuri Solar Company
Timeline
RECEPTIONIST AND MPESA ATTENDANT
THE EXCELLENT FITNESS CENTER
01.2018
Customer care representative
AZURI TECHNOLOGIES
01.2018 - 01.2021
Customer Care Representative
HORIZON CONTACT CENTRES
01.2016 - 01.2017
Sales and Marketing
UNILEVER
01.2014 - 01.2015
shelf stocker
UCHUMI SUPERMARKET
01.2012 - 01.2014
WORD OF FAITH BIBLE SCHOOL
ROHK COMPUTER COLLEGE
Sengani Secondary high School
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