A little bit of typewriting
Rooney Mugambi
Not Working
Chogoria ,Tharaka Nithi
Summary
Diligent team member skilled with money handling and customer questions. Works with team members to keep customers happy and lines under control. Focused on helping others with quality service for diverse needs. Dynamic seller focused on delivering highest standards customer service. Thinks critically with can-do attitude for successful retail operations. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
1
1
year of professional experience
1
1
Language
Work History
Cosmetics Salesperson
Eric Mwiti
Chogoria , Tharaka Nithi
09.2023 - 05.2024
- Maximised beauty counter sales through good communication to consistently exceed monthly targets by 27%.
- Monitored current market trends to consistently offer cutting-edge advice and guidance, enhancing company reputation.
- Maintained a smooth-running, efficient appointments diary, ensuring continued professionalism and positive customer experiences.
- Continuously updated cosmetics knowledge through regular training to offer best-possible customer care.
- Grew monthly profits by 20% through exceptional sales and relationship-building abilities in line with KPIs.
- Effectively promoted brand loyalty and guest service programmes, boosting client retention rate from 10% to 50% within 3months.
- Demonstrated proven skill in makeup marketing, showcasing products effectively to enhance customer orders.
- Promoted customer loyalty scheme at checkout.
- Explained establishment policies to customers and offered advice on selections.
- Continuously exceeded client expectations, providing tailored advice and demonstration on how to create trend-forward looks.
- Inspected products for damages and expiry dates before processing refunds.
- Organised displays to promote inventory and encourage customer purchases.
- Maintained high levels of service quality by keeping current on fragrance and beauty trends through current trends and customer recommendation.
Education
C Plain In Kcse - High School Education
Kajiunduthi Secondary School
Tharaka Nithi County 12.2022
308 In Kcpe - Primary School Education
Giachunku Primary School
Tharaka Nithi County 12.2018
Skills
Crop management
undefinedAccomplishments
- Implemented selling and customer service process, streamlining work and increasing efficiency70%
Timeline
Cosmetics Salesperson
Eric Mwiti
09.2023 - 05.2024
C Plain In Kcse - High School Education
Kajiunduthi Secondary School
308 In Kcpe - Primary School Education
Giachunku Primary School
Quote
Business has only two functions – marketing and innovation.
Peter Drucker
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Important To Me
Company CultureWork-life balanceCareer advancementSoftware
Interests
Career advancement anf constant learning
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