RONERICKA WILLIAMS
Fort Worth
Summary
Passionate and detail-oriented Virtual Assistant with a strong commitment to delivering exceptional support and organizational efficiency.
With a background in Virtual Assistance, I bring a wealth of skills in administrative tasks, communication, and project management, transcription and chat support. I excel in creating streamlined processes and providing high-level support to ensure smooth operations and effective problem-solving. My experience includes managing schedules, coordinating events, booking travel and handling client communications.
Overview
9
9
years of professional experience
Work History
Transcriptionist
Verbit, Transperfect, Focus Forward, Speechpad,
02.2016 - Current
- Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
- Used headsets and transcribing software to take dictation of medical documents.
- Returned printed and electronic form dictated reports for physician's review, signature, and corrections.
- Reviewed completed reports for proper formatting, grammar, and sentence structure.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Verified accuracy of transcribed material prior to finalization.
- Used specialized techniques and shortcuts to improve typing speed and meet deadlines.
- Checked completed work for proper spelling, grammar, punctuation, and format.
Virtual Assistant
ALX
04.2024 - 02.2025
- Executed travel arrangements by researching and booking flights and accommodations.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Uploaded files for team use on Google Suite and SharePoint.
- Managed CRM input, exports and clean up.
- Conferred with customers by telephone, chat or email to provide information.
Social Media Manager
Freelancer.com
05.2024 - 01.2025
- Identified metrics to measure and evaluate effectiveness of public relations campaigns and initiatives.
- Authored fresh and engaging press releases and prepared complete press kits.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Conducted media training for company executives and business leaders.
- Developed and promoted corporate brand, images and identity to media and public.
- Reviewed marketing materials and documents for brand accuracy and trending design.
- Increased brand awareness through development and implementation of successful public relations campaigns.
Chat Moderator
E-moderators
07.2023 - 01.2025
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Increased customer service success rates by quickly resolving issues.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Representative
Upwork Clients
11.2022 - 08.2024
- Responded to customer requests for products, services, and company information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Science - Information Management
ALLAN HANCOCK COLLEGE
CALIFORNIA09-2019
Associate of Science - Information Technology
ALLAN HANCOCK COLLEGE
CALIFORNIA09-2017
Skills
- File correction
- Research
- Transcription preparation
- Proofreading
- Scheduling
- Coordination
- Product and service solutions
- [Software] CRM system proficiency
- Problem-solving
- Email management
- Document preparation
- Time management
- Video editing
- Data entry
Timeline
Social Media Manager
Freelancer.com
05.2024 - 01.2025
Virtual Assistant
ALX
04.2024 - 02.2025
Chat Moderator
E-moderators
07.2023 - 01.2025
Customer Service Representative
Upwork Clients
11.2022 - 08.2024
Transcriptionist
Verbit, Transperfect, Focus Forward, Speechpad,
02.2016 - Current
Bachelor of Science - Information Management
ALLAN HANCOCK COLLEGE
Associate of Science - Information Technology
ALLAN HANCOCK COLLEGE
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