Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
RONALD RONOH

RONALD RONOH

Nairobi

Summary

Dedicated and hardworking individual with over 4 years of experience in customer service, sales, and cashier roles across diverse retail and hospitality environments. Known for accuracy in handling cash, excellent communication skills, and ability to work effectively in team settings.

Overview

7
7
years of professional experience

Work History

Cashier & Salesperson

Bita the Brand
01.2025 - 06.2025
  • Handled both cash and M-Pesa transactions
  • Engaged customers and promoted fashion products
  • Assisted in inventory restocking and organizing shelves
  • Addressed customer needs and made product recommendations to increase sales.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Set up new sales displays each week with fresh merchandise.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Used POS system to enter orders, process payments and issue receipts.

Cashier

Magunas Supermarket Ndenderu
05.2024 - 11.2024
  • Handled daily cash transactions and balanced registers
  • Provided friendly and efficient customer service
  • Assisted in stocking and inventory management
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Stocked, tagged and displayed merchandise as required.
  • Set up new sales displays each week with fresh merchandise.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled cash with high accuracy and took care to check bills for fraud.

Salesperson & Cashier

Toddlers & Trends Baby Shop
09.2019 - 11.2023
  • Managed sales transactions and customer queries
  • Maintained product displays and cleanliness of the shop
  • Helped customers choose appropriate products
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Set and achieved company defined sales goals.

Waiter & Cashier

The Shed Restaurant
05.2018 - 08.2019
  • Took customer orders and ensured prompt service
  • Processed payments and issued receipts
  • Maintained a clean and welcoming environment
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Processed orders and sent to kitchen employees for preparation.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Built relationships with customers to encourage repeat business.
  • Learned duties for various positions and provided backup at key times.

Education

Diploma - Information Technology

KAIBOI TECHNICAL INSTITUTE
01.2018

Kenya Certificate of Secondary Education (KCSE) - undefined

KABUNGU BOYS HIGH SCHOOL
01.2013

Kenya Certificate of Primary Education (KCPE) - undefined

IMARA CHEBUNYO PRIMARY SCHOOL
01.2009

Computer Packages

CHELNET COMPUTER WORLD
Nakuru
08-2014

Skills

  • Customer Service
  • Cash Handling
  • M-Pesa Transactions
  • Sales & Promotion
  • Communication Skills
  • POS Operation
  • Teamwork
  • Basic IT Knowledge

Accomplishments

  • Promoted to chief cashier and store manager after only 6 months at Toddlers n Trends for exceptional performance.
  • Trained and mentored two employees at magunas supermaket.

Timeline

Cashier & Salesperson

Bita the Brand
01.2025 - 06.2025

Cashier

Magunas Supermarket Ndenderu
05.2024 - 11.2024

Salesperson & Cashier

Toddlers & Trends Baby Shop
09.2019 - 11.2023

Waiter & Cashier

The Shed Restaurant
05.2018 - 08.2019

Kenya Certificate of Secondary Education (KCSE) - undefined

KABUNGU BOYS HIGH SCHOOL

Kenya Certificate of Primary Education (KCPE) - undefined

IMARA CHEBUNYO PRIMARY SCHOOL

Diploma - Information Technology

KAIBOI TECHNICAL INSTITUTE

Computer Packages

CHELNET COMPUTER WORLD

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RONALD RONOH