RONALD KIPCHIRCHIR KIBETT

Highly experienced Service and Administration professional with a career spanning of over 10 years working in the Banking Sector, where I have excelled in managing branch administration activities, monitoring customer queues, reconciling all internal bank accounts, implementing customer experience initiatives, resolving customer issues and providing excellent customer service. My experience has leveraged my expertise in banking, service management, administration, front office management, floor management, customer service, relationship management, sales management, business development, cost management and record management. My exposure in the service industry has enabled me to gain the ability to build strategic relationships and partnerships, resolve complex issues, win customer loyalty and achieve win-win outcomes with both clients and my colleagues. As a visionary leader, I am a highly capable change-agent who consistently refines and revitalizes strategies initiates change and facilitates solutions-driven team collaboration. Led by my strong leadership, communication, problem-solving and organizational skills I have established a unique ability to steadfastly manage duties and responsibilities pertinent to the growth of a company. I am now seeking a position where I can utilize my expertise to ensure the smooth running of service in the bank. Knowledgeable with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

• Part-Time Transcription, Transperfect Kenya, Ampath Kenya and Upwork, 12/01/13, 12/31/13
• Mobile Banking Direct Sales Representative, Kenya Commercial Bank, 08/01/12, 12/31/12
• Clerk in the Customer Data Remediation project, Kenya Commercial Bank, 06/01/11, 11/30/11
• Deputy Presiding Officer, Interim Independent Electoral Commission, 08/01/10, 08/31/10
• Attaché, Kerio Valley Development Authority, 06/01/10, 08/31/10
• Deputy Presiding Officer in Referendum 2010, Independent Electoral Commission of Kenya, 07/01/10, 08/31/10
• Enumerator, National Housing and Population Census, 08/01/09, 08/31/09
• Teacher, Koibarak Secondary School, 05/01/08, 08/31/08

• Participated in the KCB VISA CARD training course, 2011
• Participated in the Maseno University Students’ Association of Kericho County in voluntary environmental cleanup and charity work at Luanda Township, 2007
• Participated in Kenya's universities exhibition which took place at Green Hill Hotel in Nyeri with my Physics Project Conventional Natural solar drier, 2010

Microsoft Certified Solutions Associate (MCSA), SQL Server 2012 /2014