ROHIT PALANDE
DIRECTOR
ELDORET
Summary
Accomplished Director at MAYANSH ENTERPRISES LIMITED, I leveraged problem-solving and team management skills to enhance operational efficiency and foster professional growth, achieving a significant increase in productivity. Skilled in relationship building, I guided teams across RHEA COMMUNICATIONS LIMITED to surpass sales goals through innovative strategies and staff development.
Overview
18
18
years of professional experience
5
5
Languages
Work History
Director
MAYANSH ENTERPRISES LIMITED
08.2024 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Regional Sales and Marketing Manager
RHEA COMMUNICATIONS LIMITED
01.2024 - 07.2024
- Conducted thorough market research to identify emerging trends within the industry, adapting marketing strategies accordingly for continued success.
- Optimized sales processes by analyzing performance data, identifying areas for improvement, and implementing necessary changes.
- Collaborated with cross-functional teams to develop new product offerings tailored to the needs of regional customers.
- Fostered a culture of continuous improvement within the team by encouraging feedback and implementing best practices from industry leaders.
Retail Sales Manager
RHEA COMMUNICATIONS LIMITED
10.2014 - 12.2023
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
Store Manager
RHEA COMMUNICATIONS LIMITED
04.2012 - 09.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Store Supervisor
RHEA COMMUNICATIONS LIMITED
04.2011 - 03.2012
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
FULFILLMENT EXECUTIVE
Sutherland Global Services
09.2006 - 03.2011
- Established solid working relationships with external partners such as collection agencies and bank managers.
- Negotiated settlements with customers experiencing financial hardship, ensuring fair outcomes while protecting company interests.
- Improved customer payment habits through proactive communication and negotiation of payment plans.
- Maintained accurate records of customer accounts and payments.
Education
Bachelor of Arts - Economics
UNIVERSITY OF MUMBAI
MUMBAI, MAHARASHATRA, INDIA 04.2001 -
Skills
Problem-solving
Project management
Operations management
Team management
People management
Relationship building
Staff development
Team building
Timeline
Director
MAYANSH ENTERPRISES LIMITED
08.2024 - Current
Regional Sales and Marketing Manager
RHEA COMMUNICATIONS LIMITED
01.2024 - 07.2024
Retail Sales Manager
RHEA COMMUNICATIONS LIMITED
10.2014 - 12.2023
Store Manager
RHEA COMMUNICATIONS LIMITED
04.2012 - 09.2014
Store Supervisor
RHEA COMMUNICATIONS LIMITED
04.2011 - 03.2012
FULFILLMENT EXECUTIVE
Sutherland Global Services
09.2006 - 03.2011
Bachelor of Arts - Economics
UNIVERSITY OF MUMBAI
04.2001 -