Travelling
RODRICKS OKOYO
HOUSEKEEPER
Nairobi,30
Summary
Proven to enhance guest satisfaction and team productivity at Hotel Embassy, I excel in maintaining impeccable cleanliness and stock levels. My adeptness in guest relations and vacuuming, coupled with a knack for problem-solving and teamwork, significantly contributes to operational efficiency. Demonstrated flexibility and a commitment to excellence underscore my ability to meet and exceed employer expectations.
Overview
5
5
years of professional experience
1
1
Certificate
1
1
year of post-secondary education
Work History
Housekeeping Room Attendant
HOTEL EMBASSY
06.2019 - Current
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Reporting room status to my supervisor.
- Notifying the maintenance department about damaged appliances.
- Upholding the hotel's confidentiality and security standard.
- Providing good customer service and answering question from guest.
- Picking up and delivering guest laundry.
Housekeeping and Laundry Attendant
Hilton Garden Inn Hotel
09.2019 - 04.2020
- Contributed to the overall efficiency of hotel operations by performing additional tasks as needed, including assisting with luggage delivery or providing directions to guests seeking local attractions.
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Optimized workflow efficiency by proactively identifying maintenance issues in guest rooms and reporting them promptly to management.
- Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
Education
High School Diploma -
KENYA UTALII COLLEGE
Nairobi, Nairobi Province, Kenya 03.2018 - 08.2019
Skills
Vacuuming and sweeping
Guest Relations
Heavy Lifting
Dusting furniture
Sorting and washing laundry
Folding clean laundry
Ironing linens
Teamwork and Collaboration
Problem-solving abilities
Active Listening
Multitasking Abilities
Multitasking and Prioritizing
Certification
Certificate in Housekeeping techniques
Interests
Swimming
Other than swimming being a form of exercising our body that helps me relax and calm my mind,it is also a survival skill one should acquire. I enjoy teaching my friend some swimming drills and see them progress in their strocks.
Accomplishments
- Supervised team of twelve staff members.
- Resolved issues to improve customers satisfaction.
- Cleaned an average of five homes per day.
- Collaborated with team of twelve in the development of a strong housekeeping team
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Quote
If it is to be, it is up to me.
Grace Mwangi.
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkInternshipLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementStock Options / Equity / Profit SharingCompany CultureWork-life balanceTimeline
Housekeeping and Laundry Attendant
Hilton Garden Inn Hotel
09.2019 - 04.2020
Housekeeping Room Attendant
HOTEL EMBASSY
06.2019 - Current
High School Diploma -
KENYA UTALII COLLEGE
03.2018 - 08.2019