ROBINSON NJANE KAMAU
Project Coordinator | Technical Support & Networking Specialist
Thika
Summary
Results-driven Project Coordinator with extensive experience supporting socio-economic and environmental impact projects, particularly in e-mobility, clean energy, and entrepreneurship development. With a background in Computer Science and expertise in technical support, networking, and project coordination, I bring a well-rounded skill set to facilitate sustainable development initiatives. Recognized for strong organizational abilities, problem-solving, and effective multi-stakeholder collaboration, I am committed to driving innovation and positive change in diverse sectors. I am also eager to learn and adapt to new industries, contributing my technical expertise and project management skills to any sector.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Project Coordinator
Africa Impact Hub
07.2022 - Current
- Led multiple sustainability and social entrepreneurship projects in e-mobility, clean energy, and startup incubation
- Conducted detailed needs assessments for emerging startups, providing strategic business planning and compliance guidance
- Managed contracts with technical consultants and R&D experts, ensuring smooth execution of project goals and measurable impact
- Co-organized the annual Africa Mobility Conference, bringing together over 300 attendees, including policymakers and investors
Freelance Project Coordinator
Dr. Jacob Wainaina
05.2022 - Current
- Managed cross-functional projects for startups and social enterprises in sustainability, public health, and climate technology
- Conducted training workshops to enhance business strategies, operational efficiency, and market growth potential
- Compiled and edited sector reports highlighting program learnings and innovations
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Created job files for each project and maintained current data in each file.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Maintained database and spreadsheets with accurate inventory and status.
- Recruited and oversaw personnel to achieve performance and quality targets.
Volunteer & Project Lead
Blazers Charity Initiative
01.2020 - Current
- Coordinated community outreach programs focusing on education, environmental conservation, and youth empowerment
- Organized fundraising events and secured partnerships with local and international donors
- Led mentorship programs for underprivileged youth, fostering skill development and career guidance
Technical Support Specialist & Sales Administrator
Swift Broadband Home Fiber
01.2021 - 08.2021
- Provided first-line technical support for internet connectivity, achieving a 95% first-call resolution rate
- Supervised installation and maintenance of fiber optic networks for residential and business clients
- Maintained high customer service standards, resolving technical issues efficiently
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Installed and configured operating systems and applications.
- Trained new employees on customer service, money handling and organizing strategies.
- Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.
- Installed, configured and maintained computer systems and network connections.
- Helped streamline repair processes and update procedures for support action consistency.
- Researched and identified solutions to technical problems.
Education
Bachelor of Science - Computer Science
Chuka University
Tharaka-Nithi 11.2019 - 11.2023
Skills
- Office Management
- Customer Service
- Project Management Tools
- Microsoft Project
- Operating Systems
- Windows
- Networking
- TCP/IP
- DNS
- DHCP
- VPN
- Programming Languages
- Python
- HTML
- PHP
- SQL
- Data & Research Tools
- Microsoft Office Suite
- Excel
- data visualization
- Verbal Communication
- Written Communication
- Organizational Skills
- Multitasking
- Analytical Problem-Solving
- Critical Thinking
- Time Management
- Attention to Detail
- Team Collaboration
- Independent Project Execution
- Willingness to Learn
- Adaptability
Timeline
Project Coordinator
Africa Impact Hub
07.2022 - Current
Freelance Project Coordinator
Dr. Jacob Wainaina
05.2022 - Current
Technical Support Specialist & Sales Administrator
Swift Broadband Home Fiber
01.2021 - 08.2021
Volunteer & Project Lead
Blazers Charity Initiative
01.2020 - Current
Bachelor of Science - Computer Science
Chuka University
11.2019 - 11.2023
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