ROBERT WAMARU
SENIOR SUPERVISOR
Nairobi,KENYA
Summary
Dynamic Senior Supervisor with a proven track record at GREAT LEGACY LIMITED, excelling in employee supervision and strategic planning. Enhanced team efficiency through innovative management strategies and effective staff development, resulting in improved project completion rates. Skilled in analytical thinking and fostering collaboration, driving significant organizational growth and customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
Work History
Senior Supervisor
GREAT LEGACY LIMITED
Nairobi, KENYA
01.2023 - Current
- Conflicts management and facilitating dialogue among the staff members and addressing underlying issues.
- Recruiting,hiring and training of staff and providing efficient feedback to the company.
- Encouraging contract performance evaluations for development of the company.
- Strengthening cross functional collaboration leading to more cohesive teamwork and better overall results.
- Scheduling and prioritization of tasks based on urgency and importance.
- Ensuring timely completion of projects by highly recommending teamwork and effective delivery.
- Adding value to the company by bringing in tangible ideas in the required field of operation and managed approximately 40 incoming calls,emails etc.
- Streamlined operations and customers relations increasing revenue to 30%
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Housekeeping and Laundry Attendant
GREAT LEGACY LIMITED
Nairobi, KENYA
01.2022 - Current
- Optimization of workflow efficiency.
- Promoting a safe working environment.
- Effective delivery of efficient housekeeping procedures.
- Maintaining high level standards of hygiene and cleanliness.
- Assisted in the training of new staff and members.
- Demonstrating flexibility with scheduling and taking additional shifts to ensure completion of tasks.
- Maintaining safety measures in the laundry area and reporting any malfunctioning laundry machine to the relevant authority.
- Managed approximately 30 incoming calls,emails and faxes per day from customers.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Returned emptied garbage receptacles to proper locations.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Consistently met high-performance expectations set forth by management while maintaining exceptional levels of professionalism under pressure situations.
- Elevated guest satisfaction rates through exceptional care for their items during laundry service, ensuring proper handling and storage of delicate garments.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
Youth Counselor
ANGLICAN CHURCH OF KENYA
Nairobi, KENYA
01.2020 - 04.2022
- Offered guidance and counseling to the youths.
- Supervisory role in the youth department.
- Coordination of Youth programmes and activities to enhance life quality and self esteem.
- Offering psychological and mental support to the young generation.
- Encouraging Teamwork by organizing team building activities.
- Public relations management and effective communication skills.
- Offering Spiritual support to the young people.
Deputy Manager
Skylimit Academy
Nairobi, KENYA
01.2010 - 12.2014
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Managed approximately 30 incoming calls,emails and faxes per day from customers.
Education
Higher Dip in Theological And Missiology Studies - Theological Studies
Carlile Theological College
Nairobi, Nairobi Province, Kenya 01.2007 - 04.2010
High School Diploma -
KUTUS HIGH SCHOOL
Kirinyaga County,KENYA. 01.1997 - 12.2000
PRIMARY EDUCATION CERTICATE - PRIMARY EDUCATION
ST MARYS PRIMARY SCHOOL
Murang'a, Murang'a District, Kenya 01.2025 - 12.2025
Skills
Employee supervision
Staff development
Technical reviews
Analytical thinking
Customer service
Documentation and reporting
Team building
Decision-making
Strategic planning
Staff discipline
Staff oversight
Employee motivation
Sports activities,swimming,singing,
Participated in High School soccer games,,swimming,indoor games eg tabletennis,scramble etc.
Have produced some gospel music in my area of singing..
Timeline
PRIMARY EDUCATION CERTICATE - PRIMARY EDUCATION
ST MARYS PRIMARY SCHOOL
01.2025 - 12.2025
Senior Supervisor
GREAT LEGACY LIMITED
01.2023 - Current
Housekeeping and Laundry Attendant
GREAT LEGACY LIMITED
01.2022 - Current
Youth Counselor
ANGLICAN CHURCH OF KENYA
01.2020 - 04.2022
Deputy Manager
Skylimit Academy
01.2010 - 12.2014
Higher Dip in Theological And Missiology Studies - Theological Studies
Carlile Theological College
01.2007 - 04.2010
High School Diploma -
KUTUS HIGH SCHOOL
01.1997 - 12.2000