Robert Ouma Owino
Nairobi
Summary
Adept at enhancing customer experiences and streamlining reservation processes, I excelled as a Front Office Supervisor at Millcab Hotel. My expertise in computer applications and my proficiency in the Chinese language have significantly contributed to improving operational efficiency and customer satisfaction. My leadership skills ensured smooth team coordination and an impressive increase in positive customer feedback.
Overview
14
14
years of professional experience
Work History
Front Office Supervisor & Reservation
Millcab Hotel
Nakuru, Kenya
01.2018 - 11.2024
- Ensuring front desk is tidy and has all necessary stationery and material
- Training, supervising and supporting office staff, including receptionists, & security guards
- Scheduling of shifts
- Updating reservations: Making changes to existing reservations and ensuring the correct details are entered
- Making reservations for events, tours, restaurants, & travel
- Processing payments from customers and ensuring they are received on time
- Ensuring timely and accurate customer service
- Handling complaints and specific customers' requests
- Troubleshooting emergencies
- Monitoring stock and order office supplies
- Ensuring proper mail distribution
- Preparing and monitoring office budget
- Keeping the updated records of office expenses and costs
- Ensuring Hotel's policies and security requirements are met
Receptionist
Millcab Hotel
Nakuru
01.2016 - 01.2017
- Greeting and welcoming guests as soon as they arrive at the office
- Directing visitors to the appropriate person and office
- Answering, screening and forwarding incoming phone calls
- Ensuring reception area is tidy and presentable, with all necessary stationery and material
- Providing basic and accurate information in-person and via phone/email
- Receiving, sorting and distributing daily mail/deliveries
- Maintaining office security by following safety procedures and controlling access via the reception desk
- Ordering front office supplies and keeping inventory of stock
- Updating calendars and schedule meetings
- Arranging travel and accommodations, and preparing vouchers
- Keeping updated records of office expenses and costs
- Performing other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Intern
Hotel Waterbuck
Nakuru
05.2015 - 08.2015
- Carried out culinary arts
- Office practice
- Financial Management and
- Professional housekeeping
Attendant
Gift Supermarket
Busia
01.2011 - 01.2012
- Stacking the shelves and display areas, including fridges and freezers
- Making sure that stock is rotated
- Putting goods with the earliest sell-by dates to the front
- Cleaning the shelves and keeping stock neat and tidy
- Helping customers with any queries, including showing them where items are
Education
Bachelor of Science - Ecotourism and Hospitality Management
Egerton University
Njoro01.2016
Kenya Certificate of Secondary Education -
Jera Mixed Secondary School
01.2011
Kenya Certificate of Primary Education -
Sega Township Primary School
01.2007
Skills
- Computer Applications
- Chinese language
- Taichi martial arts
Voluntary Experience
- Member, Kenya Wildlife Service (KWS), 01/2013, present
- Youth Chairperson, Lifespring Church, Isiolo, 01/2022, 12/2022
- Active member, Community Service at St. Augustine Chaplaincy, Egerton, 08/2012, 06/2016
- Active choir member, Egerton University, 08/2012, 06/2016
- Captain, Table Tennis Club, Egerton, 08/2014, 06/2016
- Class representative, Jera Secondary School, 01/2011, 12/2011
Personal Information
- Date of Birth: 07/13/93
- Nationality: Kenyan
- Marital Status: Married
Languages
- English
- Swahili
- Basic Chinese
References
- Dr. Gilbert Obwoyere, Dean, Faculty of Environment and Resource Development, Egerton University, P. O. Box 536, Egerton, Kenya, onacha2002@yahoo.com, +254725214510
- Mrs. Chelangat, Human Resource Manager, Waterbuck Hotel, Nakuru, +254723141595
- Millicent Orwa, Director, Millcab Hotels, Kiamunyi, Nakuru, +254722281248
Hobbies and Interests
- Bird watching
- Travelling
- Playing Table Tennis
- Socializing
- Swimming
- Watching movies
Training
- Production of colored flower seedlings, Production of Mushrooms, Lawn mowing and Production of strawberry fruits under controlled climatic conditions, Nanjing Agricultural University, China, 01/2014, 12/2015, Confucius Institute at Egerton University
- Studied the effects of climate change on birds in Nairobi National Park, Egerton University, 01/2014, 12/2014
- Assessment of propolis juliflora plant as a measure against climatic change in relation to the sustainability of the environment and community of Marigat ire Baringo county, Egerton University, 01/2013, 12/2014
- Member at the biogas production project, Egerton University, 08/2012, 06/2016
Challenges
Yearning to create and produce an alternative better solution despite the stability of the original output.
Attributes
- Excellent oral and written language command
- Innovative, result-oriented and deadline compliant
- Team player, good interpersonal relationship and leadership skills
- Patient, tolerant and dedicated with a positive attitude towards multiple assignments and bias towards success
Timeline
Front Office Supervisor & Reservation
Millcab Hotel
01.2018 - 11.2024
Receptionist
Millcab Hotel
01.2016 - 01.2017
Intern
Hotel Waterbuck
05.2015 - 08.2015
Attendant
Gift Supermarket
01.2011 - 01.2012
Bachelor of Science - Ecotourism and Hospitality Management
Egerton University
Kenya Certificate of Secondary Education -
Jera Mixed Secondary School
Kenya Certificate of Primary Education -
Sega Township Primary School
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