ROBERT OUKO NYARONYI
Health Informatics (Health Services Management)
Nairobi
Summary
Organized and motivated employee, able to apply analytical and collaboration skills in various sectors. Having Bachelors of Health Services Management which mainly focused on the six building blocks of health system aspects that will fully help me to be passionate to become a competent sustainable development specialist with a track record of conceptualizing and implementing practical solutions to the challenges facing human being across all sectors.
Overview
2022
2022
years of professional experience
7
7
years of post-secondary education
Work History
Community Health Worker
- Promoting and educating on the importance of polio prevention and vaccination
- Giving the vaccination to the children of 5 years and below
- Sensitizing parents who may not want such vaccination
- Collect data, study analyze and interpret through conducting research and evaluating by performing data analysis
Intern
Ministry of Health, Kenya
2 2023 - 1 2024
- Assigned classes to teach at Thika KMTC (Kenya Medical Training Center) students who are pursuing different courses in the line of health sector
- Providing technical training; support to county health information officers and interns on KHIS-DHIS2
- Through the MoH Virtual Academy
- Conducting data quality assessment on HIV and gender-based violence in selected counties; Baringo, Uasin Gishu, and Trans Nzoia
- Writing monthly reports and quarterly bulletins that informs the public on their general health status
- Assisting senior officers in their day-to-day activities
- Liaising with partners and nongovernmental organizations
Relationship Officer
Platinum Credit Limited
06.2019 - 04.2021
- Act as a liaison between the customers and all the internal departments and the entire Platinum Credit Company
- Manage telephone calls, e-mails, website and social media client queries and ensuring timely responses from various business lines, branches and departments
- Perform proactive problem management and incident trending to eliminate future incidents through escalations service requests from internal staff and external clients
- Initiate engagement with the stakeholders on closure of all the escalations or recurrent issues within the agreed service level agreements
- Deliver performance requirements as defined in the departments’ strategy map, balanced scorecard and personal scorecard
- Maintain an awareness of all relevant service developments and participate in all aspects of training so as to improve effectiveness and efficiency of service delivery
Volunteer
Thika Level 5 Hospital
01.2019 - 04.2019
- Maintained filing and retrieval system to ease accessibility to medical records in continuum of care
- Registered and updated patient records i.e., MOH registers which includes MOH 366(DAR), MOH 361 A (PRE-ART), MOH 361B (ART)
- Entered data and maintained patient database using C-PAD
- Scheduled patient’s appointment
- Compiled reports i.e., MOH 731, IPT Report, workload Report
- Traced defaulters that saw the achievement of 95-95-95
Customer Service Representative
Horizon Contact Center
05.2018 - 09.2018
- Handled customer complaints and providing an alternative solution by entry of correct information on to the clients database (CRM)
- Dealing with any technical problem to the appropriate level of authority through identify customers’ needs and create a sense of satisfaction
- Assuring of the clients that the product services is the best and do meet their demanded expectation
- Effectively educating clients on variety of the products offered
- Reporting to the team leader of any problem that has been realized by the customer’s feedback
Education
Bachelor of Science - Health Services Management
KENYATTA UNIVERSITY
01.2014 - 01.2018
Kenya Certificate of Secondary Education - undefined
SAWAGONGO HIGH SCHOOL
01.2010 - 01.2013
Skills
Patient care and support
Membershipandcommunityinvolvement
- Conducted a Polio Campaign within Mathare slums.
- Participated in the World Hand washing Day.
- Did a community clean up at Gitwamba village at Kasarani.
- Participated in the training in regards to the sensitization of noncommunicable diseases.
- An active member and the Secretary for Kenyatta University Health Services Management Association (KUHESMA) academic year 2016/2017.
- An active member and the Secretary General for Kenyatta University Public Health Students Umbrella (KUPHESU) academic year 2016/2017.
References
- Mr. Jeremiah Mumo, Health Records and Information Officer, MOH, P.O. Box 30016-00100, Nairobi, Nairobi, 00100, Kenya, 0710370820, jeremwendwa@yahoo.co.uk
- Mr. Ben Juma, Head of Customer Experience Platinum Credit Limited, P.O Box 3027-00506, Nairobi, Nairobi, 00506, Kenya, 0700414433, jumaben18@gmail.com
- Mr. Willis Ogutu, Accountant Impact Research and Development Organization, P.O Box 9171-40141, Kisumu, Kisumu, 40141, Kenya, 0724561301, ogutuwillis@gmail.com
- Mr. Oscar Oduor, Health Records and Information Officer, MOH, P.O. Box 30016-00100, Nairobi, Nairobi, 00100, Kenya, 0723787221, odiwuoroscar04@gmail.com
Certificationsandawards
- 08/01/22, Awarded Certificate of Recognition for exemplary performance.
- 10/01/17, Awarded Certificate of Participation as an active trainee in the program myHeart_KE organized in collaboration with the Stroke Association of Kenya and Kenyatta University School of Public Health.
- 11/01/16, Awarded a Certificate of Participation as a Trainer of Trainees (ToT) on the Gender Related Concepts.
- 11/01/15, Awarded Certificate of Participation on Ethics and Codes of conduct for the 21st Century in health service and health records and information managers.
- 10/01/14, Awarded Certificate of Participation in Modernism in Health Information Management.
Timeline
Relationship Officer
Platinum Credit Limited
06.2019 - 04.2021
Volunteer
Thika Level 5 Hospital
01.2019 - 04.2019
Customer Service Representative
Horizon Contact Center
05.2018 - 09.2018
Bachelor of Science - Health Services Management
KENYATTA UNIVERSITY
01.2014 - 01.2018
Kenya Certificate of Secondary Education - undefined
SAWAGONGO HIGH SCHOOL
01.2010 - 01.2013
Community Health Worker
Intern
Ministry of Health, Kenya
2 2023 - 1 2024
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