Robert Ndege
Engineer
Nairobi,Nairobi
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Talented Director with excellent marketing, customer service and facility oversight skills coupled with years of experience. Highly effective and comfortable working with people at all organizational levels.
Excellent reputation for resolving problems and improving customer satisfaction.
Overview
12
12
years of post-secondary education
7
7
years of professional experience
Work History
Director
Decibel Events Limited
NAIROBI, Please Select
03.2018 - Current
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
- Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
- Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Authorized financial transactions with vendors for event services.
- Delivered smooth training execution by coordinating seminar functions, including site selection, scheduling, marketing, reservations, materials, event management and follow-up.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
Chief Operations Officer
Wonderjoy Party World
NAIROBI, Please Select
10.2015 - 05.2017
- Accurately calculated and processed expenses during and after events.
- Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
- Strategized long-term business needs while driving attendee feedback for process improvements.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Planned large-scale events such as trade shows, conferences, and meetings.
- Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products.
Chief Operations Officer
Kinetic Technology
NAIROBI, Please Select
02.2014 - 06.2015
- Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.
- Supported business growth through strategic planning and process development.
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Led business initiatives resulting in numerous multi-year contracts.
- Leveraged experience through vital management positions guiding business to success.
Laboratory Analyst
Kenya Bureau of Standards
NAIROBI, Please Select
08.2013 - 11.2013
- Operated and troubleshot equipment, instruments and associated software and routinely performed quality control on instrumentation to comply with established specifications.
- Prepared samples and assisted laboratory personnel in performing qualitative and quantitative analysis using analytical instruments, techniques and methods.
- Performed routine maintenance and calibration on testing equipment.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Inspected products and compared against standards to meet regulatory requirements.
- Conducted analyses of both in-process and completed materials, components and products.
Maintenance and Operations Officer
Nairobi Water Company
NAIROBI, Please Select
12.2012 - 07.2013
- Maintained equipment for operational readiness weekly.
- Interfaced with department heads to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers.
- Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
Education
O Levels -
Muhuri Muchiri High School
Nairobi 02.2004 - 11.2007
Bachelor of Science - Civil Engineering
University of Nairobi
Nairobi 05.2008 - 11.2012
Bachelor of Science - Economics And Statistics
Strathmore University
Nairobi 09.2009 - 11.2013
Skills
Issues resolution
undefinedTimeline
Director
Decibel Events Limited
03.2018 - Current
Chief Operations Officer
Wonderjoy Party World
10.2015 - 05.2017
Chief Operations Officer
Kinetic Technology
02.2014 - 06.2015
Laboratory Analyst
Kenya Bureau of Standards
08.2013 - 11.2013
Maintenance and Operations Officer
Nairobi Water Company
12.2012 - 07.2013
Bachelor of Science - Economics And Statistics
Strathmore University
09.2009 - 11.2013
Bachelor of Science - Civil Engineering
University of Nairobi
05.2008 - 11.2012
O Levels -
Muhuri Muchiri High School
02.2004 - 11.2007
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