ROBERT LUKUNI
ICT Officer/Trained Manager
Mombasa, Mombasa District,28
Summary
Highly motivated and professional ICT Officer with 3 years of experience providing high-level support to users and stakeholders. A well performing supervisor with a goal oriented mentality with over 2 years of experience. Proficient in system and hardware maintenance, network configurations and administration, Handling confidential documents, good leadership skills and a reliable contact person and communicating with internal and external stakeholders. Possess exceptional communication and interpersonal skills coupled with a great sense of integrity and problem-solving skills with a proven ability to work independently and as part of a team.
Overview
7
7
years of professional experience
15
15
years of post-secondary education
Work History
ICT Officer
Kwale County Government
01.2018 - 01.2019
- Install new software/hardware for users
- Offer helpdesk support to users
- Configuring new access points within the premises of the institution
- LAN/WAN installations and maintenance
- Testing and approving new gadgets before use
- Writing IT related reports and presentations
- CCTV Installations
- IP phones configurations
- System troubleshooting
- Hardware repair and maintenance
Help Desk Assistant
Mombasa Beach Hotel (KSLH) - Kenya Safari Lodges & Hotels
02.2019 - 01.2020
- Help desk assistance to users
- Network administration and maintenance
- Prepared and distributed reports, presentations, and other materials
- Handled confidential documents and maintained their proper organization
- Recommended hardware and software procurement
- Prepared report dashboards and presentations
- Inventory management
- Served as the first point of contact for customers seeking technical assistance over the phone or email
- Performed remote troubleshooting through diagnostic techniques and pertinent questions
- Determined the best solution based on the issue and details provided by customers
- Directed unresolved issues to the next level of support personnel
- Provided accurate information on IT products or services
- Recorded events and problems and their resolution in logs
- Walked the customer through the problem-solving process; followed up and update customer status and information
- Passed on any feedback or suggestions by customers to the appropriate internal team
- Identified and suggested possible improvements on procedures
Sales Agent Supervisor
KazKaz Distributors
03.2020 - 10.2020
- Develop personal sales techniques and assist in development of associate's sales techniques to maximize sales
- Display business acumen by explaining key performance indicators (KPIs)
- Provided administrative support, including answering phone calls, responding to emails, and preparing correspondence
- Assist Sales manager by supervising all training initiatives within the sales team
- Supervise sales personnel in the effective implementation of the Company's pricing initiatives
- Maintains store presentation to ensure the selling environment is customer ready at all times
- Assist sales manager in upholding the company values and integrity within the sales team
Front/Sales Officer (Loan Officer)
Watu Credit Ltd
11.2020 - 07.2022
- Customer facing officer
- Product description to new clients
- Handling loan applications and cancellations
- Ensuring accurate and complete documentation for credit transactions
- Advice clients on products to consider
- Clear communication with customers and internal teams
- Ownership transfers and Logbook/number plates releases
- Promote company products in interior places for more clients
- Receiving calls from customers
- Identify fraud cases and escalate to respective departments
- Meet monthly sales target
ICT Officer
Watu Credit Ltd
07.2022 - Current
- Helpdesk assistance to users as first point of contact
- Hardware Deployment
- Creating softphone accounts
- Support customer care call center (100 officers on site)
- Support Debt collection call center (350 officers on site)
- Offer remote assistance to users working away from the office
- Inventory management for IT assets
- Reports and dashboard creations for respective departments
- Hardware repair and refurbishment
- Network setup and installation
- Network Administration and maintenance
- Project management and site overseeing
- Training new employed staff/personnel
- Implement new systems and tools for credit officers and customer service officers
- Identifying issues and provide the fastest possible solutions
- Recommend hardware procurement
- Managing softphone systems for Customer care department
- Creating user and user passwords for new and existing users
- Handling Active Directory(Windows Server) set up and configurations
- Implementing new firewalls to enhance security
- Record any developing incidents thorough an IT system
- CCTV installations and maintenance
- Access control systems installations and maintenance and configurations
- Stakeholder management
- System Interactions - Mifos, TelTel, Google Workspace, Samsung Knox
Education
Bachelor's Degree - undefined
Computer Application
01.2014 - 01.2017
Graduate Diploma - undefined
Management Application
01.2014 - 01.2017
Kenya Certificate of Secondary Education - undefined
Kwale High School
01.2010 - 01.2013
Kenya Certificate of Primary Education - undefined
Mariakani Primary School
01.2003 - 01.2009
Skills
Strong organizational and time-management skills
References
- Juma Kingi, Director ICT, Kwale County Government, +25418751763
- Abdul Mwaronga, ICT Surveyor, Kwale County Government, +25470040890
- Dorine Kombo, ICT Manager, Mombasa Beach Hotel, +254733220910
- Luke Munengwa, Sales Manager, KazKaz Distributors, +254710516299
- Lucy Matano, Sales Manager, Watu Credit Limited, +254742957893
- Jectone Onyuka, ICT Admin, Watu Credit Limited, +254745287405
Timeline
ICT Officer
Watu Credit Ltd
07.2022 - Current
Front/Sales Officer (Loan Officer)
Watu Credit Ltd
11.2020 - 07.2022
Sales Agent Supervisor
KazKaz Distributors
03.2020 - 10.2020
Help Desk Assistant
Mombasa Beach Hotel (KSLH) - Kenya Safari Lodges & Hotels
02.2019 - 01.2020
ICT Officer
Kwale County Government
01.2018 - 01.2019
Bachelor's Degree - undefined
Computer Application
01.2014 - 01.2017
Graduate Diploma - undefined
Management Application
01.2014 - 01.2017
Kenya Certificate of Secondary Education - undefined
Kwale High School
01.2010 - 01.2013
Kenya Certificate of Primary Education - undefined
Mariakani Primary School
01.2003 - 01.2009
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