Robert Kisingo Mwaluma
Nairobi,KENYA
Summary
I am a motivated and energetic professional seeking an entry-level position as a Waste Management Tech / Galley Steward / Guest Services with Costa crociere cruise ships. I am Committed to upholding the highest standards of maritime safety, guest satisfaction, and environmental compliance in a fast-paced, multicultural environment.
Overview
2
2
Languages
3
3
Certifications
24
24
years of professional experience
Work History
Director of Operations
Pwanitech Ventures Ltd.
NAIROBI, NAIROBI -KENYA
01.2020 - Current
- Maintained a high-volume workload, consistently meeting Target/SLA while ensuring 100% safety compliance.
- Ensured seamless EDP, and client data protection at all times.
- Excellent and commended customer relations, best in problem solving abilities.
- Coordinated with team members from various backgrounds to streamline production and deadlines, and perfect results.
- Managed inventory and equipment maintenance, reducing waste by 30%.
- Demonstrated resilience by working flexible hours, including weekends and holidays.
- Local company, providing Design, Branding, Printing and document handling and cyber related services.
OPERATIONS
CITIPLACE LTD - NAIROBI KENYA
NAIROBI, NAIROBI
05.2010 - 04.2018
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Assisted in the development of IT policies, procedures, and best practices to maintain a secure computing environment.
INTERN
GLOBAL EDUCATION PARTNERSHIP
Mombasa, Mombasa District
01.2002 - 10.2003
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
Education
Degree - Kenya
01.2018
High School - undefined
01.2001
Skills
Adaptability: Proven ability to work 10 hour shifts in high-pressure environments
Safety Conscious: Knowledgeable in MARPOL and basic first aid protocols
Problem-solving
Operations management
Team management
People management
Project coordination
Business development
Relationship building
Budget control
Strategies and goals
Team building
Decision-making
Strategic planning
Team collaboration
Creativity and innovation
Staff development
Certification
STCW Basic Safety Training: Ready to Enroll
Timeline
Director of Operations - Pwanitech Ventures Ltd.
01.2020 - Current
OPERATIONS - CITIPLACE LTD - NAIROBI KENYA
05.2010 - 04.2018
INTERN - GLOBAL EDUCATION PARTNERSHIP
01.2002 - 10.2003
Voi Secondary School - High School,
Muranga University - Degree, Kenya