Summary
Overview
Work History
Education
Skills
Websites
Certification
Notableprojects
Timeline
Generic

ROBERT ASHIOYA ALUCHERI

Embakasi

Summary

Results-driven IT professional with over 7 years of experience leading technical teams, managing IT projects, and implementing ITIL best practices to optimize organizational IT systems and processes. Proficient in end-user support, ERP, WMS, TMS systems, and Office 365 tools, with a strong focus on collaboration, compliance, and innovation. Adept at driving IT strategies to enhance operational efficiency and unlock business value.

Overview

11
11
years of professional experience
1
1
Certification

Work History

IT Technical Lead

Hasbah Kenya Limited
01.2018 - Current
  • Lead a team of IT professionals, ensuring the delivery of exceptional end-user support in adherence to SLA requirements using ITSM tools
  • Investigate, analyze, and resolve core IT application and hardware issues in collaboration with Group IT
  • Collaborate with department managers to identify IT challenges and propose areas for automation, resulting in improved efficiency and reduced downtime
  • Drive ITIL best practices, including the training and enforcement of Group IT policies within the organization
  • Manage and prioritize IT projects, ensuring timely implementation and alignment with business objectives
  • Conduct regular audits of IT assets, systems, licenses, and service providers to maintain compliance with Group IT standards

IT Support Specialist

Hasbah Kenya Limited
01.2016 - 08.2017
  • Provided first-line support to end-users, addressing and resolving technical issues in a timely manner
  • Assisted in the implementation of ERP, WMS, and TMS solutions, ensuring smooth integration and functionality
  • Monitored and maintained networking equipment and Office 365 tools to support business operations
  • Contributed to IT project planning and execution, ensuring adherence to established timelines and objectives

IT Intern

Safaripark Hotel
11.2013 - 02.2014
  • Supported IT team in troubleshooting hardware and software issues
  • Participated in routine system audits and inventory management of IT assets
  • Assisted in documenting IT processes and creating user training materials

Education

Software Engineering -

ALX Africa
12.2024

Diploma - ICT

Mahanaim International College
02.2015

Skills

  • ITIL Framework Implementation
  • IT Service Management (ITSM) Tools
  • End-User Support & Troubleshooting
  • ERP, WMS, and TMS Administration
  • Office 365 Tools & Networking Equipment
  • IT Audits & Compliance
  • Project Management & Prioritization
  • Problem Solving & Attention to Detail
  • Communication & Interpersonal Skills

Certification

  • Certification in CCNA
  • Certification In COMPTIA A+
  • Certification in Data Analysis

Notableprojects

  • IT Infrastructure Optimization Project, Successfully led the overhaul of the organization’s core IT systems, resulting in a 30% increase in system uptime and improved user satisfaction.
  • ERP System Integration, Collaborated with cross-functional teams to implement a new ERP system, reducing manual processes by 40%.

Timeline

IT Technical Lead

Hasbah Kenya Limited
01.2018 - Current

IT Support Specialist

Hasbah Kenya Limited
01.2016 - 08.2017

IT Intern

Safaripark Hotel
11.2013 - 02.2014

Diploma - ICT

Mahanaim International College

Software Engineering -

ALX Africa

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ROBERT ASHIOYA ALUCHERI