RIXAN JOY FERNANDES
Nairobi,Kenya
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Customer-oriented General Manager with 10+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
General Manager
The Wine Shop
03.2020 - Current
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
F&B Manager/Outlet Manager
Brew Bistro
03.2016 - 02.2020
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Bar Supervisor
Burlesque Restaurant
07.2014 - 11.2015
- Taking care of Bar& Restaurant operation, scheduling staff, stock ordering, cost control, new menu preparation, preparing daily and monthly reports.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Reduced waste and costs by optimizing inventory management and beverage ordering processes.
Bar Captain
Don Alfonso, Michelin Star Restaurant
01.2014 - 07.2014
- At Shangri-la, : Bar organization, inventory, daily bar specials, preparing drinks menu
- Worked as a, : Bar organization, inventory, daily bar specials, preparing drinks menu.
Senior Cocktail Bartender
Fairmont Hotels& Resorts
09.2009 - 12.2013
- Increased customer satisfaction by crafting visually appealing and delicious cocktails.
- Enhanced bar efficiency by maintaining a clean, organized, and well-stocked workspace.
- Elevated guest experience with personalized cocktail recommendations based on their preferences.
- Boosted sales of specialty drinks through engaging product demonstrations and tastings.
- Developed innovative drink recipes to keep the menu fresh and up-to-date with current trends.
Education
Bachelor of Science - Hospitality Science
03.2009
GPA: 68.60%
High School Diploma -
04.2006
GPA: 65%
High School Diploma -
05.2005
GPA: 45.76%
Skills
- Financial Administration
- Workflow Planning
- Program Administration
- Supply Chain Management
- Staff Development
- Efficient multi-tasker
- Training and coaching
- Staff Motivation
- Inventory Control
- Recruitment
- Labor Cost Controls
- Team Player
- Performance Evaluations
- Loss Prevention
- Business Development
- Staff Supervision
- Customer Retention
- Branding
- Advertising and marketing
- Staffing
- Sales Analysis
- Team Oversight
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager - The Wine Shop
03.2020 - Current
F&B Manager/Outlet Manager - Brew Bistro
03.2016 - 02.2020
Bar Supervisor - Burlesque Restaurant
07.2014 - 11.2015
Bar Captain - Don Alfonso, Michelin Star Restaurant
01.2014 - 07.2014
Senior Cocktail Bartender - Fairmont Hotels& Resorts
09.2009 - 12.2013
Alva’s College Of Hospitality Science - Bachelor of Science, Hospitality
Science
St. Josephs PU College - High School Diploma,
St. Aloysius High School - High School Diploma,