RITA NAK MWENDWA WAITRESS
MOMBASA
Summary
Versatile Waitress with exceptional communication and multi-tasking ability. Proven success providing high-quality customer service in fast-paced, high-stress environments. Generate thoughtful recommendations and accommodate dietary restrictions. Attentive with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Overview
1
1
year of professional experience
Work History
Waitress
ENGLISH POINT MARINA
04.2023 - Current
- Greet customers in a friendly and welcoming manner.
- Provide information about the menu, specials, and promotions.
- Address customer inquiries and concerns professionally.
- Use the POS (Point of Sale) system to input customer orders.
- Ensure accuracy in order entry and communicate special requests to the kitchen or bar.
- Set up and clear tables in a timely manner.
- Ensure tables are clean and properly set with utensils, condiments, and other necessary items.
- Monitor and clean dining area as needed.
- Have a thorough understanding of the menu, including ingredients and preparation methods.
- Make recommendations to customers based on their preferences.
- Encourage customers to try additional items, such as desserts or specialty drinks.
Waitress Trainee
TERRACE VILLA
09.2022 - 03.2023
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Used cash registers and credit card machines to cash out customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Inspected dishes and utensils for cleanliness.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Stayed up-to-date on menu changes to help customers make food choices.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Education
CERTIFICATE IN HOSPITALITY AGRIBUSINESS MANAGEMENT
CAP YOUTH EMPOWERMENT.
Mombasa05.2022
KENYA CERTIFICATE OF SECONDARY EDUCATION (KCSE).
MASII GIRLS HIGH SCHOOL,
03.2022
KENYA CERTIFICATE OF PRIMARY EDUCATION(KCPE).
SINENO EDUCATION CENTER.
11.2017
Skills
- Menu Memorization
- High-Volume Dining
- Point of Sale Knowledge
- Food Preparation and Safety
- Order Delivery Practices
- Ordering Procedures
- To-Go Order Preparation
- Guest Seating Arrangements
- Food Spoilage Prevention
- Order Accuracy
- Guest Relations Management
- Food Tray Carrying
- Food running
- Accurate money handling
- Upselling techniques
HOBBIES
- Literature
- Dancing
- Travelling
- Blogging
- Swimming
Languages
English
Upper intermediate
B2
Swahili
Proficient
C2
REFEREE
MS LYDIA SEREM
Waitress
TERRACE VILLA
TEL: 0720646409
JULIUS MWENDWA
Supervisor
ENGLISH POINT MARINA
TEL: 0722608914
MS NJERU.
FACILITATOR CAP YOUTH EMPOWERMENT INSTITUTE.
TEL/0783097256.
Timeline
Waitress
ENGLISH POINT MARINA
04.2023 - Current
Waitress Trainee
TERRACE VILLA
09.2022 - 03.2023
CERTIFICATE IN HOSPITALITY AGRIBUSINESS MANAGEMENT
CAP YOUTH EMPOWERMENT.
KENYA CERTIFICATE OF SECONDARY EDUCATION (KCSE).
MASII GIRLS HIGH SCHOOL,
KENYA CERTIFICATE OF PRIMARY EDUCATION(KCPE).
SINENO EDUCATION CENTER.
Similar Profiles
MUNASSAR HUSSEINMUNASSAR HUSSEIN
RESTAURANT MANAGER at ENGLISH POINT MARINARESTAURANT MANAGER at ENGLISH POINT MARINA
Tonny WaemaTonny Waema
Restaurant Supervisor at Hotel English Point MarinaRestaurant Supervisor at Hotel English Point Marina
BLESSING AZONUBIBLESSING AZONUBI
Personal Support Worker at Marina Point VillagePersonal Support Worker at Marina Point Village