RITA HELLEN NGENDO
KERUGOYA
Summary
Driven Business Growth Manager with a proven track record at KCB Bank Kenya, adept in strategic planning and team leadership. Excelled in growing the business loans portfolio through effective time management and project management skills, achieving significant profits by fostering team agility and performance.
Overview
14
14
years of professional experience
Work History
BUSINESS GROWTH MANAGER
KCB BANK KENYA
08.2010 - Current
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Grow the business loans portfolio and profits
- Create a customer centric methods of work by litsening to the customers needs, and finding solions
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Education
Master of Arts - HUMAN RESOURCE MANGEMENT
UNIVERSITY OF NAIROBI
NAIROBI06.2024
Bachelor of Arts - EDUCATION
UNIVERSITY OF NAIROBI-KIKUYU CAMPUS
NAIROBI04.2002
Associate of Arts - BUSINESS STUDIES AND OFFICE ADMINISTRATION
EMBU COLLEGE OF PROFESSIONAL STUDIES
EMBU10.1998
High School Diploma -
NGUVIU GIRLS SECONDARY SCHOOL
EMBU12.1996
No Degree - PRIMARY SCHOOL EDUCATION
ST MICHAEL PRIMARY SCHOOL
EMBU 12.1992
Skills
- Time Management
- Team Leadership
- Project Management
- Strategic Planning
READING, TRAVELLING, DRIVING,SWIMMING
During my free time i like to read, travell and swim. I find this soothing and therapeutic for my mind.
Additional Information
REFERREES
TIMOTHY KIAMBI
MANAGING DIRECTOR
BIRCHAM UNIVERSITY
P.O. BOX 1541-00100
NAIROBI
+254-712430214
CLEMENT NDUNGU
P.O. BOX 75-60100
EMBU
+254-721211390
ABDI KIFILLE
P.O. BOX 75-60100
EMBU
+254-724266922
Timeline
BUSINESS GROWTH MANAGER
KCB BANK KENYA
08.2010 - Current
Master of Arts - HUMAN RESOURCE MANGEMENT
UNIVERSITY OF NAIROBI
Bachelor of Arts - EDUCATION
UNIVERSITY OF NAIROBI-KIKUYU CAMPUS
Associate of Arts - BUSINESS STUDIES AND OFFICE ADMINISTRATION
EMBU COLLEGE OF PROFESSIONAL STUDIES
High School Diploma -
NGUVIU GIRLS SECONDARY SCHOOL
No Degree - PRIMARY SCHOOL EDUCATION
ST MICHAEL PRIMARY SCHOOL
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