Interior Design, Community Development, Hospitality Trends, Personal Growth, Digital Workspaces (eg, VA too
Rita Njoroge
Virtual Assistant
Summary
Dynamic and results-driven professional with extensive experience in event support and hospitality at Blue Spring Hotel. Proven ability to enhance customer satisfaction through exceptional service and effective problem resolution. Skilled in POS system operation and adept at fostering teamwork, contributing to a positive work environment and successful event execution.
Overview
4
4
years of professional experience
3
3
Certifications
2
2
Languages
21
21
years of post-secondary education
Work History
Event Support & Hospitality Assistant
Various Local Clubs/Events
09.2021 - 03.2024
- Created healthy nutritious menus to serve at important functions.
- Planned and executed more than 4 special events per year.
- Identified and resolved customer complaints concerning food or lodging or drinks.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Tracked, monitored and recorded purchasing, overtime and maintenance expenses.
- Implemented cost-saving measures through efficient resource allocation without compromising quality standards.
- Assisted in the planning and execution of events, ensuring a memorable experience for attendees.
Office Assistant & Store Attendant
Royal Crest Veterinary Clinic
01.2022 - 11.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Operated POS systems to enter product data, monitor stock levels, and track inventory adjustments
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Cleaned offices, prepared beverages, and helped maintain a tidy working environment
- Supported receptionist duties such as client reception and call handling
- Performed stock tracking, including incoming and outgoing goods and records
- Occasionally cleaned Airbnb apartments linked to the organization
Receptionist
Javeex Designer Shop
01.2021 - 05.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Retail Shop Attendant
David Kageni Retailers
06.2020 - 11.2020
- Enhanced customer satisfaction by providing friendly and efficient service at the register.
- Maintained in-depth knowledge of shop items to provide advice and recommendations to customers for gift selections.
- Received incoming shipments of goods and materials by unloading delivery trucks.
- Aided customers with inquiries regarding products, store promotions, or special offers to enhance their shopping experience.
- Managed restocking activities efficiently, ensuring timely availability of items for purchase during peak hours.
- Maximized shelf space utilization by strategically organizing products for ease of access and visibility.
- Maintained a clean and organized store environment, leading to increased foot traffic.
- Informed customers of shop promotions to encourage purchases, boosting sales by 15%.
- Upheld store policies, resulting in a well-regulated shopping experience for all patrons.
- Addressed escalated customer complaints professionally while offering appropriate solutions maintaining a positive brand image.
Waitress / General Attendant
Blue Spring Hotel
10.2019 - 01.2020
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Increased sales significantly by upselling higher-end products to customers.
Skills
Front Desk & Reception Support
Accomplishments
- Completed training as a Workflow Specialist, enhancing skills in task automation, efficiency tools, and digital workflow optimization.
- Successfully supported day-to-day front office operations at Royal Crest Vet Clinic, leading to improved client satisfaction and efficiency.
- Trusted with POS system operations and inventory records, reducing stock errors and improving accountability.
- Provided consistent customer service across various industries including hospitality, retail, and healthcare.
- Played a key support role in event setups and operations, contributing to smooth and organized gatherings.
- Completed professional training in Virtual Assistance, gaining skills in digital tools, communication, and task management.
Additional Information
- Open to flexible working hours including weekends and holidays.
- Quick learner with a passion for continuous growth and hands-on contribution.
- Comfortable working in high-pressure or fast-paced environments.
Interests
ADDITIONAL INFORMATION ON HOBBIES AND INTERESTS
Interior Design: Interested in creating cozy, functional spaces and keeping up with design trends.
- Volunteering: Passionate about giving back through community cleanups, youth support, and charity events.
- Event Planning: Skilled in organizing small-scale gatherings and community events with attention to detail.
- Cooking: Enjoy preparing diverse meals and experimenting with new recipes.
- Swimming: Helps maintain physical fitness and a sense of relaxation.
- Traveling: Loves exploring new places and cultures to broaden perspective.
- Music: A source of inspiration, relaxation, and self-expression.
- Personal Development: Invested in learning and growing through courses and self-reflection.
- Community Service: Active
Certification
Certified Virtual Assistant – ALX
Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Software
Microsoft office suite
Trello
Asana
Calendly
Google worrkspace
Canva
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteAffiliations
- Graduate, ALX Virtual Assistant Program (Feb–Apr 2025)
Education
Certificate - Hospitality And Tourism Management
The East African University
Kitengela, Kajiado County 05.2021 - 12.2025
Certificate in Virtual Assistant Programme -
ALX Africa
Remote Learning 02.2025 - 04.2025
High School Diploma -
Our Lady of Mercy Secondary School
South B, Nairobi 01.2016 - 11.2019
Certificate - Computer Packages
JKIM Institute of Technology
Kitengela, Kajiado County 01.2020 - 04.2020
Certificate - General Studies
Horizon Learners Academy
01.2004 - 11.2015
Languages
English
Advanced (C1)
Websites
Timeline
Certified Workflow Specialist – Asana
05-2025
Certified Virtual Assistant – ALX
04-2025
Certificate in Virtual Assistant Programme -
ALX Africa
02.2025 - 04.2025
Office Assistant & Store Attendant
Royal Crest Veterinary Clinic
01.2022 - 11.2022
Event Support & Hospitality Assistant
Various Local Clubs/Events
09.2021 - 03.2024
Certificate - Hospitality And Tourism Management
The East African University
05.2021 - 12.2025
Receptionist
Javeex Designer Shop
01.2021 - 05.2021
Retail Shop Attendant
David Kageni Retailers
06.2020 - 11.2020
Microsoft Office Specialist -JKIM Institute of Technology
04-2020
Certificate - Computer Packages
JKIM Institute of Technology
01.2020 - 04.2020
Waitress / General Attendant
Blue Spring Hotel
10.2019 - 01.2020
High School Diploma -
Our Lady of Mercy Secondary School
01.2016 - 11.2019
Certificate - General Studies
Horizon Learners Academy
01.2004 - 11.2015
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