Summary
Overview
Work History
Education
Skills
Languages
Custom
Timeline
Generic

Rita Atieno Ochung'

Dubai

Summary

Dedicated hospitality professional with strong customer service and operational skills. Collaborates effectively in teams and manages time efficiently under pressure. Enhances guest experiences through attentive service and maintains high standards of cleanliness. Fosters a welcoming atmosphere while upholding hygiene practices, contributing to positive dining environments.

Overview

1
1
Language
3
3
years of professional experience

Work History

Hotel Waitress

The Lotus Grand Hotel
Dubai
10.2025 - 01.2026
  • Delivered friendly and fast service to process high-volume food and drink orders at peak times.
  • Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
  • Enhanced customer experience by serving guests with a genuine and enthusiastic attitude, fostering positive interactions.
  • Greeted new customers and offered immediate seating assistance.
  • Greeted new customers, answered initial questions and took drink orders.
  • Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
  • Collaborated with colleagues during high-pressure periods, ensuring seamless service and a supportive work environment.
  • Created a welcoming atmosphere by engaging guests in friendly conversation, contributing to an enjoyable dining experience.
  • Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
  • Inspected tables before guest arrival, maintaining establishment high-quality standards.

Waitress Assistant

The Safari Park Hotel
Nairobi
07.2023 - 04.2025
  • Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
  • Maintained tidy dining area by promptly clearing and resetting tables for new guests.
  • Cleared tables promptly after meals, preparing the space for new guests in a timely manner.
  • Reset tables between guests to maintain professional dining space and minimise service delays.
  • Fostered warm environment for guests through engaging conversations to enhance dining experience.
  • Supported service by efficiently running food, snack, and drink orders to customers.
  • Maintained safe hygiene and food handling standards for full compliance.
  • Executed detailed cleaning schedules and followed supervisor timetables to maintain hotel standards effectively.

Education

Kenya Certificate of Secondary Education -

Ibinzo Girls' High School
Kakamega, Kenya
01-2018

Skills

  • Hygiene practices
  • Table management
  • Service excellence
  • Guest engagement
  • Works under pressure
  • Efficiency scheduling
  • Reliability
  • Accountability
  • Work ethic
  • Consistency
  • Teamwork
  • Collaboration
  • Effective communication
  • High-pressure performance

Languages

English fluent (verbal and nonverbal)

Custom

Available upon request

Timeline

Hotel Waitress

The Lotus Grand Hotel
10.2025 - 01.2026

Waitress Assistant

The Safari Park Hotel
07.2023 - 04.2025

Kenya Certificate of Secondary Education -

Ibinzo Girls' High School
Rita Atieno Ochung'