Risper Jebichii Ngetich
Operations
Nairobi, Nairobi Province,30
Summary
Operations and finance professional with 8+ years of experience in fintech and multi-market environments, specialising in streamlining cross-functional operations, managing projects, and driving performance across EMEA markets. Skilled at building structure into ambiguity, leading teams remotely, implementing process improvements, and enabling measurable outcomes. Proven ability to liaise with finance, operations, projects, and administrative functions to deliver aligned business results.
Overview
7
7
years of professional experience
Work History
Operations Excellence Manager
Watu Credit Ltd — Kenya
10.2023 - Current
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Structure and manage operational processes and tools across Operations teams.
- Allocate and monitor resources to optimize efficiency.
- Lead KPI implementation across departments.
- Oversee budget alignment, spending control, and operational compliance.
- Drive continuous improvement, organizational restructuring, and crisis management.
- Report performance to leadership and propose enhancements.
- Managed budgets and resources effectively, reducing operational costs while maintaining high-quality standards.
- Collaborated with stakeholders to identify opportunities for process enhancements, leading to improved customer satisfaction.
- Evaluated current systems and processes, recommending upgrades or enhancements as needed for optimal performance.
Projects Manager, East Africa
Watu Credit Ltd
10.2022 - 10.2023
- Oversaw full project cycles—scope, quality, risk, deliverables.
- Coordinated across departments and external partners.
- Ensured projects met deadlines and metrics.
- Instituted KPI frameworks across teams.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
Operations Manager
Watu Credit Ltd-Kenya
01.2019 - 09.2020
- Developed strategic plans, policies, and procedures across departments and markets (Uganda &Tanzania).
- Served as point of contact for operations systems (OBS, MiFOS) and compliance.
- Built internal reporting systems and training programs.
- Reduced bottlenecks, refined workflows, oversaw budgets, and enforced quality metrics.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Education
Master of Arts - International Economy And Business
Corvinus University Of Budapest
Hungary 04.2001 -
Master of Arts - Economics
Moi University
Kenya 04.2001 -
Skills
Remote operations leadership (EMEA)
Additional Information
Previous roles
Senior Back Office Operations Manager, Watu Credit Ltd
01/2019 – 09/2020
Back Office Finance Administrator, Watu Credit Ltd – Mombasa
10/2018 – 01/2019
Global Mobility Trainee, Diageo Budapest
09/2017 – 07/2018
Finance Intern, Citi Budapest
01/2017 – 06/2017
Administrator, Sovereign Group Sacco
06/2016 – 08/2016
Assurance Officer, Chase Bank
09/2014 – 12/2015
Timeline
Operations Excellence Manager
Watu Credit Ltd — Kenya
10.2023 - Current
Projects Manager, East Africa
Watu Credit Ltd
10.2022 - 10.2023
Operations Manager
Watu Credit Ltd-Kenya
01.2019 - 09.2020
Master of Arts - International Economy And Business
Corvinus University Of Budapest
04.2001 -
Master of Arts - Economics
Moi University
04.2001 -