Risper Murugi
Administration/ International Relations/ Customer Service
Nairobi
Summary
Customer-focused and results-driven professional with experience in loan processing, client support and sales, complemented by academic training in International Relations. Skilled in fostering strong customer relationships, managing inquiries efficiently, and delivering tailored solutions to meet client needs. Adept at working both independently and collaboratively to achieve targets and deadlines. Seeking to apply problem-solving and service skills in a Customer Service or Sales Associate role.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Loan Officer
Fourth Generation Limited - 4G
Nairobi
11.2023 - Current
- Submitting loan applications to underwriter for verification and recommendations.
- Originating, reviewing, processing, closing and administering customer loan proposals.
- Educating potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Developing strong relationships with customers through high levels of customer service.
- Risk assessment and mitigation
- Conducted thorough credit analysis to minimize risk exposure for the financial institution.
- Compliance and regulatory knowledge
- Sales and business development.
Customer Service Representative
Kentucky Fried Chicken
Nairobi
11.2022 - 07.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed orders and requests.
- Ensured customer satisfaction and provide professional customer support.
- Responded to customer requests for products, services and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Attaché
The Ministry of Trade and Industrialization
05.2022 - 08.2022
- Assisted with research on international policy
- Drafting and fact-checking reports
- Wrote grant applications
- Assisted with public awareness efforts.
- Monitored international events and identifying potential international problems that may require intervention.
- Coordinated with other government agencies to ensure that foreign policy objectives are met.
- Prepared briefings and reports for the supervisor on key topics or issues affecting the organization’s operations.
- Prepared briefings and reports for other government officials about current events in foreign countries
Attaché
Nawiri Sacco Society
05.2019 - 07.2019
- Communicated with clients to answer questions and resolve issues.
- Provided support to staff members in other departments as needed
- Performed clerical tasks such as filing, scanning documents into an electronic system and made copies of documents
- Took part in brainstorming sessions and suggesting innovative ideas.
- Answered phones, responded to emails and inquiries and performed other administrative tasks.
- Developed and maintained positive relationships with clients, stakeholders, media and vendors.
- Maintained contact databases and mailing lists with updates.
- Attended key meetings, noting action points and circulating them to relevant individuals
- Assisted with the preparation of materials ahead of meetings, working with other members of the marketing & business development team. This includes presentations, pitch and credential materials and any other analysis.
- Supported the wider business development team by ensuring core credential documents are up-to-date with latest deal information
Education
Bachelor of Arts - International Relations
Mount Kenya University
Nairobi, Kenya01.2023
Diploma - Public Relations and Advertising
The Cooperative University of Kenya
Nairobi, Kenya01.2019
Certificate - Computer Applications
Kenya Institute of Management Studies (KIMS)
Nairobi, Kenya01.2018
Kenya Certificate of Secondary Education -
Nguviu Girls High School
Embu 04.2001 -
Skills
Team Management & Supervision
Stakeholder Management Skills
Office Administration & Management
Techno Process Improvement
Multi-level Collaboration
Tactical Planning & Execution
Customer Relationship Management
Financial Credit Assessment
Financial Services
Business Development
Comprehensive Financial Guidance
Risk Management Assessment
Timeline
Loan Officer
Fourth Generation Limited - 4G
11.2023 - Current
Customer Service Representative
Kentucky Fried Chicken
11.2022 - 07.2023
Attaché
The Ministry of Trade and Industrialization
05.2022 - 08.2022
Attaché
Nawiri Sacco Society
05.2019 - 07.2019
Kenya Certificate of Secondary Education -
Nguviu Girls High School
04.2001 -
Bachelor of Arts - International Relations
Mount Kenya University
Diploma - Public Relations and Advertising
The Cooperative University of Kenya
Certificate - Computer Applications
Kenya Institute of Management Studies (KIMS)
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