Rispa Muhando
Nakuru
Summary
Housekeeping Manager experienced in overseeing comprehensive housekeeping operations. Achieved improved operational efficiency and enhanced guest satisfaction through staff development, streamlined task assignment, and rigorous quality control measures. Focused on maintaining high cleanliness standards, effective stock management, and performance monitoring to support team productivity and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Housekeeping Manager
Eastmark Hotel
Nakuru, Kenya
02.2017 - Current
- Streamlined housekeeping operations by developing efficient daily task schedules for staff.
- Maintained high-quality cleanliness standards through rigorous supervision of housekeeping personnel.
- Executed thorough inspections of guest rooms and public areas to uphold quality standards and enhance guest satisfaction.
- Trained and mentored new hires on best practices and company programs to facilitate smooth integration.
- Addressed and resolved guest complaints swiftly to enhance overall experience.
- Managed inventory levels for cleaning supplies, linens, and chemicals to support uninterrupted housekeeping operations.
- Collaborated with departments to ensure seamless communication regarding guest requests.
- Developed and implemented housekeeping policies and procedures to optimize operational efficiency and service delivery.
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Supported preparation of budget for housekeeping expenses and staffing related to labor costs, materials and supplies expenses.
- Reviewed employee performance and devised an improvement plan to achieve goals.
- Analyzed reports on room occupancy rates, guest feedback and other relevant data to identify potential problems or areas of improvement.
- Implemented cost-saving measures to reduce operating expenses.
- Created training programs for new hires including orientation sessions on hotel policies and procedures.
- Collaborated with the front desk to respond promptly to guest requests and promote positive experience.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Controlled full-cycle household cleaning services, including business development and client relations.
- Performed quality control inspections for guest rooms and public areas.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Ensured compliance with safety regulations and health codes.
- Established cleaning standards for all departments within the hotel property.
- Supported special events such as conferences and conventions.
- Managed scheduling for maintenance activities with outside contractors with outside contractors as required.
- Communicated with vendors to negotiate pricing for supplies to obtain best pricing for housekeeping supplies and guest toiletries.
- Surpassed service quality goals by optimizing team performance and workflow by managing team productivity and workflow to implement continuous improvement.
- Collaborated with other departments on various projects as needed.
- Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
- Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
- Assisted in developing marketing strategies aimed at increasing revenue from housekeeping services.
- Provided leadership, insight and mentoring to newly hired employees, supplying knowledge of various company programs.
- Explained goals and expectations required of trainees.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Monitored supply levels and requested new items to maintain completion of daily cleaning tasks.
- Reported damage or theft of hotel property to management.
Administrator
Nakuru Youth Polytechnic
Nakuru, Kenya
07.2016 - 12.2016
- Managed daily administrative tasks to support faculty and students, ensuring smooth operations.
- Managed coordination of schedules and meetings to streamline staff and program activities.
- Facilitated communication between students, instructors, and external partners to strengthen collaboration.
- Coordinated workshops and events that increased student participation and engagement.
- Monitored student records using the institution's database systems to ensure accuracy.
- Assisted with creation of educational materials aimed at improving course quality.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Organized and managed incoming emails and mail to ensure efficient communication flow.
- Developed efficient filing systems which facilitated quicker document retrieval.
- Ensured that all paperwork was completed accurately before the submission deadlines.
- Ensured compliance with health and safety regulations within the office environment.
Executive Housekeeper
Sunshine Hotel Kericho
Kericho, Kenya
02.2014 - 05.2015
- Led daily housekeeping operations within an upscale hotel environment, maintaining high cleanliness standards.
- Supervised a housekeeping team to deliver consistent guest satisfaction through quality service.
- Conducted routine inspections of rooms and common areas to enforce quality standards.
- Addressed and resolved guest concerns regarding housekeeping promptly and effectively.
- Formulated schedules for housekeeping staff, ensuring appropriate coverage at all times.
- Executed cost reduction strategies while maintaining service excellence.
- Conducted daily walkthroughs and inspections of guest rooms and public spaces.
- Resolved customer complaints by addressing issues directly and providing solutions. promptly and professionally.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Conducted regular inspections of all guestrooms to ensure quality control standards are met.
- Implemented inventory management system, improving supply utilization and reducing waste.
- Fostered interdepartmental collaboration to enhance guest experiences.
- Coordinated maintenance requests from guests with the engineering department.
- Ensured compliance with hotel policies concerning fire safety regulations.
- Adhered strictly to company rules and regulations pertaining to health and safety guidelines.
- Inspected and evaluated physical condition of the establishment to submit recommendations to management regarding painting, repairs and reallocation of space.
- Ensured all safety regulations are followed in accordance with OSHA guidelines.
- Participated in ongoing educational opportunities to stay current on industry trends and best practices.
- Investigated accidents or injuries that occurred within the department and reported findings to the management team.
- Implemented cost reduction strategies while maintaining quality standards.
Executive Housekeeper
Hotel Waterbuck
Nakuru, Kenya
08.2012 - 08.2013
- Supervised housekeeping staff to uphold high cleanliness standards and enhance guest satisfaction.
- Conducted inspections of guest rooms and public areas to verify cleanliness standards.
- Trained new hires on established cleaning procedures and safety protocols.
- Executed inventory control measures for cleaning supplies and equipment management.
- Managed inventory levels of cleaning products, linen, and uniforms to ensure seamless daily operations.
- Collaborated with other departments to improve overall guest satisfaction.
- Compiled and analyzed monthly reports on budgeting, scheduling, and payroll to optimize operational efficiency.
- Communicated effectively with other departments in order to provide efficient service delivery.
- Ensured compliance with hotel policies concerning fire safety regulations.
- Adhered strictly to company rules and regulations pertaining to health and safety guidelines.
- Planned special events such as conferences or conventions while coordinating with vendors for additional services required.
Executive Housekeeper
Kacyiru apartments
Kigali, Rwanda
01.2012 - 08.2012
- Led housekeeping personnel, fostering performance improvements within the team.
- Educated staff on cleaning protocols and safety standards for better service outcomes.
- Oversaw inventory management of cleaning supplies, ensuring availability for uninterrupted operations.
- Developed shift schedules and documentation to streamline coordination of housekeeping functions.
- Addressed guest inquiries regarding housekeeping services, enhancing overall satisfaction.
- Established inventory control systems for managing cleaning equipment effectively.
- Optimized workflows to enhance productivity and quality of service.
- Streamlined workflow processes to improve team productivity and service quality.
- Performed regular inspections to uphold safety and compliance standards.
- Supervised daily maintenance operations for residential apartment complexes.
Housekeeping Supervisor
Merica Hotel
Nakuru, Kenya
12.2003 - 12.2011
- Supervised and trained staff in housekeeping operations, promoting adherence to cleanliness standards.
- Executed periodic deep cleaning tasks, maintaining high hygiene standards.
- Managed staff training programs to elevate engagement and boost retention rates.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Reviewed employee performance and developed targeted improvement plans to enhance operational effectiveness.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Established effective communication among team members to foster a positive work environment.
- Coordinated with departments to streamline daily operations and improve collaboration.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Responded efficiently to maintenance requests, enhancing guest satisfaction.
- Inventoried incoming supplies and organized stock for personnel use.
- Implemented cost-saving measures to reduce operational costs without compromising quality standards.
- Led a team of employees to ensure effective collaboration and productivity., daily progress reports and overall project planning.
Education
Some College (No Degree) - Catering And Accommodation
Ramogi Institute of Science And Technology
KisumuSome College (No Degree) - General Management Principles in Hospitality
Kabarak University
NakuruSkills
- Assurance of quality
- Inventory control
- Stock management
- Operational budgeting
- Employee onboarding
- Task organization
- Guest relations
- Team collaboration
Timeline
Housekeeping Manager
Eastmark Hotel
02.2017 - Current
Administrator
Nakuru Youth Polytechnic
07.2016 - 12.2016
Executive Housekeeper
Sunshine Hotel Kericho
02.2014 - 05.2015
Executive Housekeeper
Hotel Waterbuck
08.2012 - 08.2013
Executive Housekeeper
Kacyiru apartments
01.2012 - 08.2012
Housekeeping Supervisor
Merica Hotel
12.2003 - 12.2011
Some College (No Degree) - Catering And Accommodation
Ramogi Institute of Science And Technology
Some College (No Degree) - General Management Principles in Hospitality
Kabarak University