Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
RIOBA JOSHUA KOI

RIOBA JOSHUA KOI

IT Support Specialist
Nairobi

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving, and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with a hardworking and resourceful approach.

Overview

2
2
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Editor

Deliverance International Ruiru
Nairobi, Ruiru
01.2022 - Current
  • Prepared, rewrote, and edited pieces to improve readability and impact.
  • Selected and edited photos for use in diverse projects.
  • Communicated directly with writers to collaboratively assess work and guide editorial improvements.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.

Internship Student

Civil Registration Services
Nairobi
06.2021 - 08.2021
  • Roles and responsibilities
  • Managing - Making sure that all computers and electronic devices are in good condition at all times
  • Interacted with customers by phone, email, or in-person to provide information.
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Sorted and organized files, spreadsheets, and reports.
  • Analyzed problems and worked with teams to develop solutions.
  • Managed over 50 customers daily.

Education

BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY - INFORMATION TECHNOLOGY

ZETECH UNIVERSITY
Ruiru
09.2021 - Current

DIPLOMA IN INFORMATION TECHNOLOGY - INFORMATION TECHNOLOGY

ZETECH UNIVERSITY
Ruiru
01.2020 - 11.2021

Certificate in Disaster Risk Reduction - Disaster Risk Reduction

INTERNATIONAL COLLEGE OF PEACE STUDIES
Karen
08.2020 - 10.2020

Skills

Outstanding communication skills

Problem-solving

Client Relationships

Social media sites

Initiative

Recordkeeping

Project support

Timeline

Editor

Deliverance International Ruiru
01.2022 - Current

BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY - INFORMATION TECHNOLOGY

ZETECH UNIVERSITY
09.2021 - Current

Internship Student

Civil Registration Services
06.2021 - 08.2021

Certificate in Disaster Risk Reduction - Disaster Risk Reduction

INTERNATIONAL COLLEGE OF PEACE STUDIES
08.2020 - 10.2020

DIPLOMA IN INFORMATION TECHNOLOGY - INFORMATION TECHNOLOGY

ZETECH UNIVERSITY
01.2020 - 11.2021
RIOBA JOSHUA KOIIT Support Specialist